All the time invested in building the customer relationship and trust, to learn you just LOST THE SALE! WHY? One of the many things I have learned from John Maxwell in his book “Sometimes You Win. Sometimes You Learn.” is the difference between people who learn from their losses and the people who do not….
Based on the best-selling book, The Five Dysfunctions of a Team, by Patrick Lencioni, the single most untapped competitive advantage is teamwork. To gain this advantage, teams must: Trust one another: When team members are genuinely transparent and honest with one another, they are able to build vulnerability-based trust. Engage in Conflict around ideas: When there is…
We all have things that we have done and we all have some things left undone. Ask yourself the question: Why have I started and completed certain goals, actions, or tasks in my life? Now ask the next question: Why have I not yet completed certain goals, actions, or tasks in my life? I remember…
Over the past year the team at X5 Management has facilitated many strategic planning sessions for organizations and companies looking to reflect on the previous year, share information with their teams and plan for the upcoming quarter and year. Several themes exist for these sessions including strategic growth planning, team goal setting, succession planning and leadership…
Unlike many terms in business jargon that seem to come and go with little lasting impact, business silos are a persistent problem faced by modern businesses for decades now. Many experienced managers and management specialists believe that silos are a natural development as a business grows beyond its unified roots into a more complex departmental…
There is nothing quite as frustrating and disheartening as operating a business during an economic downturn. Your customers are hesitant, your investors are nervous, your suppliers are under pressure, and everyone is uncertain what the future will bring. Trying to maintain business-driving sales in a downturn economy often feels like trying to empty the ocean…
X5 President, Mike Mack, had an opportunity to be interviewed by one of the leading Podcasters, in North America. Joel Boggess – ReLaunch Show (#1 podcast on iTunes *(Interview starts at the 7-minute mark of the podcast) Joel refers to Mike as his “Canadian correspondent” as Joel had Mike on this Podcast other times in…
The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their sales and customer service processes and initiatives since 2012. At this time, Stahl Peterbilt had the desire to improve their overall customer service approach to secure and retain customers. The leadership team at Stahl aspired…
When the team at X5 Management provides business consulting services to leaders and executives, we often get asked the same question – what is the secret of success? In truth, there is no magic wand to ensure success. Success is a long, winding road that others aren’t even aware of. Much like an iceberg, others only…
