X5 believes in LRT (Like-Respect-Trust) and leverages this approach during our Discovery Meeting process as an opportunity to build LRT with new customers and members of their team. This is a critical value proposition when training and working with your team. It allows us to “seek to understand” why people do what they do and find out how they do it, before we ask them to change.

X5 recognizes that everyone has strengths and we start by leveraging those strengths and supporting other areas/habits that need ongoing improvement.

For positive change to be sustainable everyone needs to have some sense of ownership of that change and be accountable for his or her specific responsibilities and actions.