It is a pleasure to provide this testimonial for Mike Mack and X5 Management based on their work with us at Oilers Entertainment Group. I reached out to X5 to help our service and retention teams improve cross-selling, customer relationships, communication, and overall sales confidence. X5 Management exceeded our expectations.

After two days of DiSC assessments and sales training, our 20-person team became more engaged and confident in strengthening customer relationships and driving revenue. We also grew closer as a group, creating more opportunities to coach and support each other daily.

Our team used X5 Management for our company’s Emerging Leaders training, and Kris, our facilitator, was great! She was engaging and a great fit for our group. It is evident in our organization that this 12-month course has made a positive impact in both leadership and overall mindset. 

I would recommend X5 Management and we will hire them again in the near future!

Our Foundation worked with X5 Management for a Strategic Planning session with our board. They facilitated open discussions, encouraging key people to share their views on the organization’s future while ensuring balanced participation. X5 captured key points, clarified roles, and outlined clear next steps. They focused on strengths, weaknesses, and opportunities, helping redefine our mission and prioritize objectives. Their attention to necessary resources was invaluable.

X5 Management was calm, professional, and kept us focused. We highly recommend them for any organization seeking a Strategic Plan.

Over the years, Mike and his team have trained hundreds of our employees in value-add courses to continuously elevate our Customer Service and strengthen our corporate culture. X5 also provides Leadership Coaching to our Management Team, Lead Hands, and supervisors.

I highly recommend X5 Management’s professional services if you want to improve your business in customer service, sales performance, team alignment, employee retention, and leadership development. Investing in these areas has been crucial to our success, leading to greater team satisfaction and giving our business the edge to produce results that positively impact our bottom line.

In the summer of 2022, Alberta Municipalities hired X5 Management to facilitate high-level stakeholder meetings between our association, another provincial municipal association, and the Government of Alberta.

Gordon Sheppard and Mike Mack, the experienced X5 facilitators, worked with us before, during, and after each meeting. They helped us identify shared priorities and key principles for alignment beforehand, and during negotiations, they created a respectful and disciplined environment that encouraged open expression.

We were very pleased with X5 Management’s support and facilitation skills.

It was great to see professionals like X5 Management look into our business and aid us in steering the ship, so to speak. The training, including Strategic Planning and Leadership, was very well received (feedback). You saved us time, and the session was long overdue. Our whole corporate image has improved with the training you provided. We loved it and we can’t wait to do it again.

The X5 Management Team know what they’re doing and will deliver exactly what you ask for! Phenomenal experience with X5. Our company is growing and X5 supported us in building a corporate persona that we are very proud of, and we will shout it from the top of our lungs. The experience was efficient, well delivered, and specific to our needs.

Over the past year, I’ve had the pleasure of working with Mike Mack on a coaching basis. Our entire Primary Management Group recently went through two days of Strategic Planning facilitated by Mike and Brent Collingwood of the X5 Team, following a very productive “5 Behaviors of a Cohesive Team” session with Mike. Because of my relationship with Mike, I had high expectations for our sessions and was blown away by their quality. We left our planning sessions feeling aligned, energized and ready to take on a big year of growth. A huge thanks to Mike and the X5 team for their guidance and friendship!

Since partnering with Mike and X5 Management, our team at BDG has become more cohesive. The trust and honesty established from the start have been invaluable. Mike and I have built a strong, trusted relationship where I feel comfortable running anything by him. His expertise brings clarity to my strategy, acting like an outside Board of Directors. I’m incredibly grateful for the insights and support that help me make confident decisions for the company.

Mike and X5 Management has also fostered more open communication within our Executive team, strengthening our bond and encouraging us to think outside the box.

Bissel Centre’s leadership team engaged X5 Management Inc. to facilitate the Five Behaviours of a Cohesive Team workshop. Mike’s expert facilitation helped us balance working through the process while allowing time for meaningful conversations. Since our day with X5 Management, we’ve already drafted a new meeting template, created a leadership team charter with ground rules, and committed to adjusting our pace. If you’re looking to identify both barriers and solutions to improve performance, X5 Management is a fantastic resource to make that a reality.

We worked with Mike Mack and X5 Management for 9 months and it’s been very valuable. We have looked deep inside our organization and identified some real opportunities to improve. Mike has helped us line up our senior management team on the same page. With a serious focus on customer service and sales growth I can see a difference already. Something needs to be said on the importance of a strategic plan. No matter what size of organization you may have, X5 can help you align your team and goals. Thanks Mike and X5.