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Our Team

Our team wants to learn about your business concerns that prevent you from maximizing your business strengths and potential. We listen to you and discover how we can best support your desired outcomes to make your business and team better in any economy.

Find out how we’ve helped businesses Align their team to achieve success in our Testimonials section.

  • PRESIDENT
    Mike Mack

    For Mike, every relationship is built on Like, Respect and Trust.

    Mike Mack is a sought-after Leadership Coach, Consultant, Trainer, and Facilitator. He has been helping business teams maximize their potential since 2006 with the use of tailored consulting and training programs, along with coaching advice. For Mike, it’s about trusted collaboration with his customers. He is passionate about helping organizations increase their customer satisfaction, imporve employer retention, and achieve profitable growth. He supports business in the areas of: Customer Service, Sales Growth, Team Building, Leadership Development and Strategic Planning.

    He is a three-time Amazon bestselling author: REMARKABLE SERVICE – How to Keep Your Doors Open; RELATIONSHIPS FOR KEEPS – How to Build Powerful Relationships in Business and in Life, along with his latest book, LUNCH WITH LEADERS – Real Stories of Pivotal Moments for Today’s Executive, which was published in January 2024.

    Mike and his colleague, Kris Schinke, have collaborated to launch a new book published in October of 2023; HOW TO STOP THE REVOLVING DOOR – 5 Strategies that will positively Impact your employees and business results.

    Mike holds an MBA from Athabasca University; Completion of Governance Program for Small & Medium-sized Enterprises, The University of Alberta School of Business, Executive Education; Member of (ICF) International Coaching Federation; Member of Synergy Network (Edmonton), serving as Chair in 2016; Member of ACG (Association for Corporate Growth), President 2018-19 for ACG Edmonton; Member of the Institute of Corporate Directors; Ambassador, Foundation for the Advancement of Entrepreneurship, Past member of Toastmasters International, obtaining his Distinguished Toastmasters Designation – DTM. The Distinguished Toastmaster award is the highest Toastmasters International bestows. The DTM recognizes a superior level of achievement in both communication and leadership; Member of CAPS (Canadian Association of Professional Speakers); National TEC Canada Speaker; eSpeakers Certified Virtual Presenter; Past-President, Rotary Club of Edmonton Mayfield (2005-06). Mike is a Certified Trainer for Everything DiSC®.

  • Vice President - Integration
    Kris Schinke

    Kris believes giving back is the greatest reward

    Kris is a focused and goal-oriented business professional with extensive executive experience in retail, financial services, and not-for-profit. She has a passion for inspiring and coaching others and believes a positive work culture is key for business growth and sustainability. She is adept in training, leadership development, and promoting teamwork. 

    Kris loves to promote successful business mentoring and professional coaching to help companies with organizational management. Kris believes coaching offers the insights and guidance to help others achieve their potential, with confidence and purpose. She believes everyone has potential, if they are willing to take action. 

    Kris is delighted to be working with X5 Management, not only to support valued clients but also in her executive role supporting the ongoing business growth, both internally and externally. 

    Kris is an avid volunteer and loves to donate time and effort to a variety of organizations. For the past 4 years, Kris has been a business mentor with ERIEC (Edmonton Region Immigrant Employment Council), working with professional newcomers for job placement and career advancement. This role also has also offered some personal benefits, such as improving knowledge about multicultural leadership and competencies. 

    A proponent of personal development, Kris has her Distinguished Toastmaster designation from Toastmasters International and her Life Coaching Certification from New Skills Academy. She also attended Harvard Business School (A Culture of Health in Business) and Norquest College (Inclusion at Work, Business Economics). Kris is an Everything DiSC® Certified Facilitator and an Accredited Five Behaviors of a Cohesive Team™ Trainer. Most recently, she obtained her Diversity and Inclusion for HR Professionals Certification from the U of California and her Conflict Management and Mediation Certification. She holds an MBA from Athabasca University and published her first book, According to Wolfgang, My Business, a business reference book based on her entrepreneurial father’s successful equestrian business.

    Kris and her husband, Brian, have lived in 4 major Canadian cities and now call Edmonton home. Kris likes to stay active riding horses, walking her dog, Marsha, on the trails near her home, or working out at the gym.

  • Vice President - Growth And Development
    Anoushka Fernandes

    Inspiring Excellence in Leadership and Client Service

    As the newest member of the X5 Management leadership team, Anoushka has over twenty years of executive leadership experience in the private, non-profit, and public sectors.  She is passionate about investing in the development of organizational leaders at all levels and in cultivating strong workplace cultures which take a client-first approach.

    Over the course of her career, she has developed an excellent reputation as a trusted advisor in areas as diverse as organizational design; diversity, equity, and inclusion; governance models; conflict resolution; and employee engagement and retention.  In addition to her official titles, Anoushka is a dedicated volunteer who has served as a Board member with several non-profit associations in the professional development, performing arts, and cultural sectors.

    Anoushka holds a Bachelor of Arts from the University of Alberta.  In addition, she is a Change Management Certified Practitioner (Prosci), and has been formally trained in group facilitation methods and Crucial Conversations.

    Anoushka is excited to bring her love of relationship-building to her role at X5 Management, where she supports elevating the company’s brand, team, client base, and service offerings.

    While she has been fortunate to visit and work/live in several places across Canada and around the world, Anoushka has always considered Alberta to be home.  With all credit to their children, she and her husband have recently embraced Edmonton’s “winter city” status and now spend as much time enjoying outdoor activities in the cold months as they do, cheering on their beloved Edmonton Oilers.

  • EXECUTIVE COACH AND CERTIFIED FACILITATIVE LEADER
    Brent Collingwood

    A thinking partner to help you discover new possibilities

    With over a decade of coaching, consulting, and facilitating, Brent Collingwood has earned a reputation as a go-to resource in helping clients reach into the realm of possibility. Whether coaching a senior executive or facilitating a strategic planning session, Brent acts as a thinking partner, helping the organization establish and ultimately achieve its planned goals.

    Brent holds a Master of Education in Leadership and Change, is a Certified Facilitative Leader, a Certified Executive Coach (CEC), and a member of the International Coach Federation (ICF).

    Brent’s leadership experience in business, post-secondary and the non-profit sector allows him to bring extensive knowledge and experience to the table. Brent had the privilege of working as an international hospitality executive throughout southeast Asia and authored the book ON YOUR BEST BEHAVIOUR – Appropriate Conduct for the Business Traveller to Japan.

    In his postsecondary career, Brent served as Senior Director with the Alberta School of Business Executive Education department, overseeing many Leadership Development programs and the Directors Education Program in collaboration with the Institute of Corporate Directors. He has also served in the non-profit sector, both in the Chair role and in senior management. Most recently Brent served as Chair of Synergy Networking Group, Chair of the Board of the River Valley Alliance, and three years as its Executive Director. Brent and Mike Mack have enjoyed a long-standing relationship since 2005 through their involvement in Rotary International and Synergy Network (Edmonton). They are collaborating in supporting business clients through Coaching, Consulting, and Facilitation.

    Brent is an active and proud Rotarian and has held many leadership positions in Rotary International including President of the Riverview Rotary Club; Chair of the Rotary District Foundation Committee; Chair of the District Learning & Development Committee; and Chair of the Rotary Leadership Institute. Brent has been selected to serve as District 5370’s Governor in 2023-24.

    Brent and his wife Adele live in Edmonton and enjoy the many recreational and cultural amenities Edmonton has to offer, including walks in the River Valley, the Symphony, and live theatre. Brent is an avid landscape photographer and has published two books showcasing his photography.

  • FACILITATOR, LEADERSHIP COACH
    Priscilla Bahrey

    Empowering people to achieve their personal and professional best

    As a project manager, speaker, trainer, facilitator and coach, Priscilla has passion for inspiring people to maximize their personal and professional potential. Drawing on over 20 years of experience leading teams, facilitation, training, consulting, and coaching, she sees rewards by building competencies within individuals and organizations. I have had the pleasure of contributing to the success of thousands of leaders, teams, and individuals.

    To every facilitation or coaching engagement, Priscilla brings her motivational communication style, down-to-earth approach, and real-life experience to facilitate lasting change, both virtually and in person. As a PMP Certified Consultant, she shares her experience gained through various consulting engagements in finance, government, technology, oil and gas, higher education, and engineering and lean manufacturing sectors.

    One of the most challenging opportunities is to support clients and teams through transition and supported clients through organizational change and help them to realize success. Priscilla’s ORSC (Organizational Relationship Systems Coaching) training has brought a fresh approach to leadership coaching, facilitation, and instructional design. ORSC tools and concepts unlock potential in people that sometimes they are not aware of and helps teams to overcome challenges and collaborate in a more effective way.

    She is an accredited coach with ICF (International Coaching Federation) and an Everything DiSC® Certified Facilitator. Areas of expertise: Training, Consulting, Coaching, Project Management, Leadership development, Conflict resolution and Change management. Intercultural experience: She has lived and embraced different cultures and loves working with diverse cultures and backgrounds. She is fluent in Spanish and has worked with people from different Spanish-speaking countries and is able to adapt to their needs.

  • TRAINING COORDINATOR AND FACILITATOR
    Jessica Derksen

    Jessica believes in empowering growth through vision, action and
    habits: Turning Dreams into Reality.

    Jessica Derksen is a powerhouse of ambition and action, dedicated to the pursuit of personal and professional growth while uplifting those around her. With a diverse skill set and a passion for empowerment, Jessica has carved a remarkable path for herself and her community.

    Armed with a bachelor’s degree in law, Jessica’s journey toward becoming a catalyst for change began. She recognized that her true calling was to guide and inspire others, prompting her to become a certified health, life, and habit coach. Additionally, Jessica has recently become certified through X5 Management as an Everything DiSC® Facilitator. These qualifications provide her with a unique toolbox to support individuals in their holistic development, making her a beacon of progress and transformation.

    Currently serving as the Vice President of the Edmonton Business Association, Jessica has been an integral part of the organization for the past three years. Her relentless drive and leadership have been instrumental in the association’s success, and she is poised to take on the role of President in 2024. Under her guidance, the association is set to reach new heights, fostering collaboration and growth among Edmonton’s thriving business community.

    She is also a huge advocate for an active and fulfilling lifestyle. She finds joy in running along Edmonton’s breathtaking river valley, challenging herself at the gym, golfing, snowboarding, and embracing the camaraderie of curling. Her love for adventure keeps her constantly seeking new ways to stay active and explore the world around her.

    Jessica epitomizes the essence of a goal-oriented action-taker who believes in the limitless potential of people. Her journey of empowerment, from the boardroom to the great outdoors, exemplifies her dedication to personal and professional growth. In the heart of Edmonton, Jessica’s leadership shines as she paves the way for others to realize their potential and transform their aspirations into achievements.

  • Trainer, Facilitator
    Leanne Burrows (Calgary-based)

    Leanne is dedicated to helping organizations build productive, resilient teams

    Leanne Burrows is a dedicated communications professional with nearly 14 years of experience in several industries, including Engineering, Construction and Oil and Gas Industries. Recognized as a strategic partner in internal communications, employee engagement and marketing, Leanne is known for her energy, creativity and drive. 

    Leanne was raised on a farm in Northern Alberta to parents who were farmers and small business owners. Leanne credits these formative experiences to her deep love of business and fondness for working with Alberta-based entrepreneurs. 

    Throughout her career, Leanne has recognized a deep passion for helping individuals thrive and find purpose at work. This interest has led to Leanne achieving a Postgraduate Certificate in Organizational Psychology, and currently, Leanne is working towards a Master’s Degree in Organizational Psychology. Further, Leanne’s extensive internal communications experience has parlayed into a keen interest in effective change management, and she is certified as a Procsi Change Management practitioner. Additionally, Leanne is Lean Green Belt Certified and has extensive experience designing effective processes. Recently, Leanne became certified as an Everything DiSC Certified Facilitator. Leanne’s diverse strategic knowledge and comprehensive educational experience make her a dynamic professional who can provide unique, well-rounded insights to any business. Her background and experience will be a great asset to X5 Management clients in a training and facilitation capacity.

    Currently, Leanne is the Director of Communications at Sky Eye Measurement, an Alberta-based Energy Transfer Solutions organization serving clients across North America. In that role, Leanne sits on the Primary Management Group, oversees internal change management, manages strategic initiatives, and drives communications and marketing strategies. 

    Leanne resides in Calgary, Alberta, with her husband and young daughter. In her spare time, Leanne loves to spend time with her family, be active, and pursue various creative outlets.

Would you like to learn more about retention strategies that can have a profound impact on the culture of your organization?

HOW TO STOP THE REVOLVING DOOR
– 5 Strategies that will positively impact your employees and business results.

Download your complimentary copy now!
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