Our team wants to learn about your business concerns that prevent you from maximizing your business strengths and potential. We listen to you and discover how we can best support your desired outcomes to make your business and team better in any economy.
Find out how we’ve helped businesses Align their team to achieve success in our Testimonials section.
For Mike, every relationship is built on Like, Respect and Trust.
Mike and X5 Management strive to Align Teams to Achieve, and it’s all about trusted collaboration with all customers.
Mike is a consultant, coach, facilitator, speaker and author. He is a sought-after sales, service and communication expert. Helping people maximize their potential since 2006, Mike uses leading-edge training programs and a personalized approach. He’s passionate about helping companies increase their team cohesion, customer satisfaction, employee retention and achieve enhanced profitability. Mike and the X5 team specialize in Customer Service, Sales, Team Building, Leadership Development, and Strategic Planning.
Mike’s Amazon bestselling book, REMARKABLE SERVICE – How to Keep Your Doors Open is about Remarkable Customer Service and how it can lead to enhanced revenue and overall profitability. Mike’s latest book RELATIONSHIPS FOR KEEPS – How to Build Powerful Relationships in Business and in Life is also an Amazon bestselling book. Book Mike for a speaking engagement. Click here.
VICE PRESIDENT, LEARNING & DEVELOPMENT
Matt is an advocate for collaboration and enhanced team communication to stimulate organizational growth.
As an experienced consultant and facilitator and the Director of Business Operations with X5 Management, Matt has a passion for helping organizations succeed through team development, sales strategy and group facilitation.
Matt helps align all of the moving parts of a business for sustainable growth, motivating organizations to improve communication internally and externally to promote customer service excellence while keeping the sales pipeline full. An experienced speaker, Matt connects with all participants and audiences, including CEO’s, sales & service professionals, operations managers, supervisors, and entrepreneurs.
Matt was born and raised on his family farm near Ferintosh, and continues to believe in the importance of rural development and community involvement. Matt is dedicated to agricultural sustainability and is an experienced manager of resources, production and people in agri-business.
Matt holds an MBA from the University of Alberta and appreciates working with other energetic and motivated individuals to facilitate, develop and implement customized business solutions. He has extensive experience in management training and consulting in various industries including oil and gas, manufacturing, agriculture and government. Matt is a Certified Trainer, Everything DiSC®
LEADERSHIP AND EXECUTIVE COACH
Kris believes giving back is the greatest reward.
Kris is a focused and goal-oriented business professional with extensive executive experience in retail, financial services and not-for-profit. She has a passion for inspiring and coaching others and believes a positive work culture is key for business growth and sustainability. She is adept in training, leadership and promoting teamwork.
Kris engages in business mentoring, professional coaching to help leaders and businesses with organizational management, serving as a trusted advisor and sounding board. Kris believes leadership and executive coaching offers the insights and guidance to help leaders and entrepreneurs achieve their desired outcomes, with confidence and purpose. She believes everyone has potential, if they are willing to execute, and take action.
She has known Mike Mack of X5 Management for over 12 years and their professional paths have crossed many times, including their MBA program and the extensive involvement in Toastmasters. They are collaborating on supporting business clients through Coaching, Training and Consulting services.
Kris is an avid volunteer and loves to donate time and effort to a variety of organizations. For the past 2 years, Kris has been a business mentor with ERIEC (Edmonton Region Immigrant Employment Council), working with professional newcomers for job placement and career advancement. This role also has also offered some personal benefits, such as improving knowledge about multicultural leadership and competencies.
A proponent of personal development, Kris has her Distinguished Toastmaster designation from Toastmasters International and her Life Coaching Certification from New Skills Academy. She also attended Harvard Business School (A Culture of Health in Business) and Norquest College (Inclusion at Work, Business Economics). She holds an MBA from Athabasca University and most recently, published her first book, According to Wolfgang, My Business, a business reference book based on her entrepreneurial father’s successful equestrian business.
Kris and her husband, Brian, have lived in 4 major Canadian cities and now call Edmonton home. When she is not dog walking, Kris is at the stable riding her horse, running on the trails near her home or working out at the gym.
EXECUTIVE COACH AND CERTIFIED FACILITATIVE LEADER
“A thinking partner to help you discover new possibilities”
With over a decade of coaching, consulting, and facilitating, Brent Collingwood has earned a reputation as a go-to resource in helping clients reach into the realm of possibility. Whether coaching a senior executive or facilitating a strategic planning session, Brent acts as a thinking partner, helping the organization establish and ultimately achieve its planned goals.
Brent holds a Master of Education in Leadership and Change, is a Certified Facilitative Leader, a Certified Executive Coach (CEC), and a member of the International Coach Federation (ICF).
Brent’s leadership experience in business, post-secondary and the non-profit sector allows him to bring extensive knowledge and experience to the table. Brent had the privilege of working as an international hospitality executive throughout southeast Asia and authored the book ON YOUR BEST BEHAVIOUR – Appropriate Conduct for the Business Traveller to Japan.
In his postsecondary career, Brent served as Senior Director with the Alberta School of Business Executive Education department, overseeing many Leadership Development programs and the Directors Education Program in collaboration with the Institute of Corporate Directors. He has also served in the non-profit sector, both in the Chair role and in senior management. Most recently Brent served as Chair of Synergy Networking Group, Chair of the Board of the River Valley Alliance, and three years as its Executive Director. Brent and Mike Mack have enjoyed a long-standing relationship since 2005 through their involvement in Rotary International and Synergy Network (Edmonton). They are collaborating in supporting business clients through Coaching, Consulting, and Facilitation.
Brent is an active and proud Rotarian and has held many leadership positions in Rotary International including President of the Riverview Rotary Club; Chair of the Rotary District Foundation Committee; Chair of the District Learning & Development Committee; and Chair of the Rotary Leadership Institute. Brent has been selected to serve as District 5370’s Governor in 2023-24.
Brent and his wife Adele live in Edmonton and enjoy the many recreational and cultural amenities Edmonton has to offer, including walks in the River Valley, the Symphony, and live theatre. Brent is an avid landscape photographer and has published two books showcasing his photography.
LEADERSHIP AND EXECUTIVE COACH
“Lisa challenges others to push past self-imposed limits.”
Lisa works with motivated leaders, executives, and aspirants who are committed to evolving into their best selves. Her coaching style reflects an approach that is outcome orientated. Her motivation is centered around better leadership and is driven to help teams and individuals bring themselves to a new peak. Her warmth and presence allow her clients to feel at ease while drawing on insights that arise during the coaching conversation.
Having extensive experience in her professional career, Lisa is able to foster a partnership with her clients while bringing an appreciation to the challenges they are facing. As your coach, she will be alongside you at every step of your coaching journey. Before becoming a coach, Lisa held various roles in several industries including forestry, oil & gas, midstream, and utilities.
Mike Mack of X5 Management and Lisa have known each other for over 13 years, connected initially through their university’s MBA networking events. Their connection grew beyond these and other professional events, where they continued their enthusiasm for pursuing professional and business growth and learning.
Lisa holds an MBA from Athabasca University and a science degree from the University of Alberta. She is currently attending The University of British Columbia’s Organizational Coaching Certificate program. Additionally, she is a member of the International Coach Federation (ICF) and aspires to attain her Associate Certified Coach (ACC) certification after completion of the requirements. She is also a volunteer member of the Volunteer Steering Committee with Banff National Park as well as a volunteer Park Steward.
Lisa has spent her professional years in both British Columbia and Alberta and is currently residing in Calgary. When she is not working, Lisa feels privileged to spend time in the mountains connecting with friends and nature while hiking, backpacking, or climbing.
BUSINESS ADVISOR AND MENTOR TO THE X5 TEAM
Arnold loves the art of the sale and connecting with everyone that he meets.
He has served as a Business Advisor and Mentor to Mike Mack for over 17 years. His experience and wisdom has served Mike well during this time frame. Arnold believes that “dropping a pebble and chasing the ripples” is essential for long lasting business relationships.
Arnold has been a Sales Professional for over 50 years, including Commercial (I.C. & I.) Real Estate. He is currently licensed with Macdonald Realty Ltd., in Vancouver, B.C. His real estate career has focused predominantly on commercial sales and leasing for the entire 46 years that he has been licensed. He has had longstanding and proven success over these many years and is still active in the profession because of his passion for sales, allowing him to stay focused everyday. He is a gifted communicator and has a natural ability to work a room and build meaningful relationships with ease. His recall for information is exceptional and allows him to add value to those that he serves, each and every day.
Arnold, and his wife Janette, reside in Coquitlam and enjoy remaining active in beautiful British Columbia.
Michelle believes creating connection is key.
Michelle brings a diverse background in finance, administration and event planning/project management to support X5 and our valued customers.
From the very beginning of her career, which started in the financial services industry, Michelle recognized the intrinsic value of connecting with and relating to people as the key to providing remarkable customer service and this became the cornerstone of her work approach.
In 2005, armed with the knowledge, skills and experience of 14 years in various financial service and advisory roles, and a formal education in Communications/Public Relations, Michelle moved into the field of corporate event planning, where she helped plan and execute corporate conferences, seminars, awards galas and organizational fundraisers. The high degree of organizational skill and strategic thinking this role demanded served to further hone Michelle’s skill set and she brings these strengths to her Strategic Assistant role.
A Saskatchewan native, Michelle moved to Edmonton in 2002 with her family and now calls Alberta’s capital home. She is active in her community, having served on Parent Councils and Community League Boards, and thrives on connecting with others, giving back, learning and growing. During her downtime, Michelle enjoys spending time with family and friends and running her weekly 5k’s in the scenic ravine areas near her home.