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X5 MANAGEMENT Leadership Team from left to right: Brent Collingwood, Michelle Clarke, Kris Schinke, Mike Mack and Matt Graff   The team at X5 Management continues to expand to meet the growing demands of businesses wanting Training, Coaching, and Consulting solutions. We are excited about this growth and even more excited that we have the…

Therefore, the development of business silos is ultimately a leadership issue. Developing separate entities inside a business with their own managers, employees, goals, and metrics create this sense of division within a company. What are Business Silos? Unlike many terms in business jargon that seem to come and go with little lasting impact, business silos…

Considering the current realities of the ongoing COVID-19 pandemic and the overall impact on the economy, it’s critical that every business elevates their service levels and wows all customers that come in contact with their business. It’s always been important to deliver world-class service to customers…but it’s more important than ever in 2022 and beyond….

  Simply put, recognition in the workplace is defined as “the act of ensuring your employees feel appreciated and valued.” As simple as that definition might be, actually creating a culture of recognition in the workplace is a different thing entirely. Recognition in the workplace has changed over the years as an evolving generation of…

Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products or services, their experience will form a lasting impression of your organization. This impression can create ripple effects as they form opinions on whether or not to conduct current or future business with you and tell…

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