Why Customer Retention is so Critical
January 27, 2023So many businesses work hard to find new customers to sustain or grow their business. The reality is that itFive Important Goal Setting Strategies
December 16, 2022Can you think of BIG customer service or sales goals you would really like to achieve as a part ofHow Do You Deal With Customer Conflict?
September 19, 2022Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough,Do You Know How to Handle Sales Objections?
August 8, 2022What is a Sales Objection? A sales objection is the buyer explicitly or implicitly expressing a hesitation in proceeding withHow To Evaluate Your Moments of Truth
July 25, 2022Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products orThe Importance of Customer Retention for Business Success
May 23, 2022So many businesses work hard at finding new customers to sustain or grow their business. The reality is, it isIs Your Customer Engagement Remarkable?
May 16, 2022As a business, it’s no longer good enough to be considered “good.” That just doesn’t cut it anymore. Today, toDifficult Customers can be Good for Your Business
May 9, 2022Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers?What is Facilitation and Why is it Important?
April 25, 2022Facilitation – What it Means and What it Does Facilitation; it’s an odd word that has several connotations depending onThe Rule of Five for Effective Goal Setting
April 18, 2022Can you think of BIG customer service or sales goals you would really like to achieve as a part of
