Positive customer relationships, not surprisingly, can make or break the success of your business. Just think about it: how likely are customers to become returning customers if they don’t have a positive relationship with your business and your brand? The problem is, many businesses aren’t sure where to start with building these relationships. Instead, they…

Today, I want to tell you about Joe Ammar, River City Events, and their incredible customer service. I am blessed to call Joe Ammar, President & CEO of River City Events, a dear friend. I hold him in very high regard. He is a pillar of the Edmonton community and there hasn’t been an event…

Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough, it’s virtually unavoidable. But what isn’t unavoidable is taking important steps to manage these situations and resolve the conflict. Upset Customers Don’t Have to Remain Upset How do your team members or customer service reps…

Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon, and ultimately secure a deal with. Sales and customer service reps may also wish to build stronger relationships with current customers but not know the best communication styles for working with them. Understanding Communication Styles…

As a business, it’s no longer good enough to be considered “good.” That just doesn’t cut it anymore. Today, to successfully stand out from your competition and win new and existing customers’ loyalty, you must be extraordinary. Remarkable, even. Being successful in business all comes down to how you engage with your customers. The good…

Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All organizations have specific challenges and opportunities that require discussion and attention to move forward in a positive direction. However, very few growing organizations take the time to work “on” their business for planning and communicating…

Now is the Time to Deliver Remarkable Service (If you don’t do it, your competition will!)   Considering the current realities of COVID-19 and the overall impact on the economy, it is critical that every business elevates their service levels and wows all customers that come in contact with their business. So why is it…

With COVID-19 challenges impacting every person and business around the globe, now more than ever, Customer Service is critical to business survival and success. Organizations that build Remarkable Service demonstrate value to their customers, even before the ‘cheque is cut’, and do little things that make all the difference. Remarkable Service must be part of…

In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order to do so, you must create the Vision of what a remarkable business would look like in your customer’s eyes. Now you need to Align your entire team to move in the same direction and…

This is a very simple concept but may businesses struggle to consistently achieve it. In our Business Consulting practice we work with many clients who truly value service. What does “truly valuing service” really look like? I was speaking with a Business Associate of mine and he commented that he recently purchased a very high-end truck….

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