Does your business struggle with:
Dealing with Conflict
If you answered yes to any of these points, we can help!
SEE HOW X5 MANAGEMENT’S CUSTOMERS HAVE BENEFITED
Lorne M Wight – Allwest (Allwest Commercial Furnishings)
It’s with distinct pleasure that I provide this letter of recommendation to X5 Management and specifically Mike Mack and Matt Graff. I engaged X5 to conduct a Strategic Planning Session for the Allwest Executive Team. We wanted to set the direction for the company over the next three years by updating our Strategic thinking, as well as revamp our Vision, Mission and Values. Mike and Matt did a masterful job of pre-session planning and investigation, so when we started the actual Planning Session, lots of the background work was completed and they had a feel for who we were and what we do. I can, without hesitation, highly recommend X5 Management to any organization looking to build a Strategic Plan and engage their Executive Team in helping shape the future of their organization.
Lorne M. Wight
President & CEO Allwest Commercial Furnishings
Drew Shamehorn – Elite (Elite Promotional Marketing)We worked with Mike Mack and X5 Management for 9 months and it’s been very valuable. We have looked deep inside our organization and identified some real opportunities to improve. Mike has helped us line up our senior management team on the same page. With a serious focus on customer service and sales growth I can see a difference already. Something needs to be said on the importance of a strategic plan. No matter what size of organization you may have, X5 can help you align your team and goals. Thanks Mike and X5.
President, Elite Promotional Marketing
Gary St. Amand – Bissell Centre (Bissell Centre)
Bissell Centre’s leadership team engaged X5 Management Inc. to facilitate the Five Behaviours of a Cohesive Team workshop. Mike’s expert facilitation allowed us to keep a balance of working through the process while still finding time within the day to have meaningful conversations. It has been a short time since we spent the day with X5 Management and we have already drafted a new meeting template, leadership team charter with ground rules on how we work together and have made a commitment to adjust our pace. In other words, if you are looking for a way to identify both barriers and solutions to optimum performance, this is a fantastic resource to help make that a reality.
Gary St. Amand
Chief Executive Officer, Bissell Centre
Greg Stahl – New West Truck Centre (New West Truck Centre)
X5 Management is able to build a foundation of trust with the teams they assist in training and development. This allows the X5 team the ability to identify needs and develop a strategy that encourages both individual and team growth. They understand the value of creating an environment where support and encouragement lead to collaboration in achieving specific goals. X5 is a pleasure to work with and has the highest degree of professionalism, which is visible through the respect they demonstrate with everyone they coach. I would recommend X5 Management to help evolve a group of individuals working together into a cohesive, supporting successful team! Thank you for your support X5!
President, New West Truck Centre, Calgary, Alberta
Nick Parkinson – YMCA (YMCA of Northern Alberta)
I would like to take this opportunity to thank you and your team for working with our senior leadership team at the YMCA of Northern Alberta. The three-day training program you designed and delivered was outstanding. Incorporating the Everything DiSC® Workplace individual assessment tool into the training allowed us to understand and appreciate the different leadership behaviors attributes and styles not only of ourselves but of our colleagues and was invaluable. In addition, the application of this learning through Patrick Lencioni’s book, “The Five Dysfunctions of a Team” allowed our team to improve our trust, ability to deal with conflict, commitment, accountability, and results. Your excellent facilitation allowed for a perfect balance of education and more importantly, a rich and meaningful discussion within our leadership team.
President and CEO, YMCA of Northern Alberta
Jeff Sterling – Delnor (Delnor Construction)Delnor Construction has utilized the services of X5 Management for multiple Leadership Training Sessions within our company. The X5 Management coaches, materials, and services were exceptional and provided a real benefit to our leadership team. We would not hesitate in recommending X5 Management to work with a business looking to improve their management skills.
P.Eng, Director of Construction Operations, Delnor Construction
Eddy Stahl, CEO, Stahl PeterbiltStahl PeterbiltX5 Management has been supporting our business since 2012 with comprehensive training and coaching programs, with a specific emphasis on helping our dealership to continually become stronger at our Customer Service delivery. All employees have received X5 training and our management team have been through Leadership Development Training and Coaching. Some key programs with our team include Everything DiSC® Workplace and Everything DiSC® Work of Leaders. These programs enhanced our team’s communication style and our overall working relationship within the dealership. The other program we found to be tremendously valuable was The Five Behaviors of a Cohesive Team™.
EVERYTHING DiSC® SALES: HELP YOUR TEAM CONNECT BETTER WITH YOUR CUSTOMERS.
Everything DiSC® Sales is round table training that uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience. Participants learn how to understand the styles of their customers. The result is salespeople who adapt their styles, connect better and close more sales.
EVERYTHING DiSC® WORK OF LEADERS: VISION, ALIGNMENT, AND EXECUTION.
Everything DiSC Work of Leaders® is classroom training that uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience. Based on best practices, Work of Leaders connects unique leadership styles to real-world demands, generating powerful conversations that provide a clear path for action.
Everything DiSC is the most in-depth and easily customizable DiSC-based training solution available.
“Enhance your staff’s ongoing performance by challenging them to turn their soft skills into hard assets for your organization.”
The Pain-Free Business ProcessTM from X5 Management
ENHANCE YOUR BUSINESS BY IMPROVING SALES AND SERVICE
X5 specializes in the improvement of sales & service through training, coaching and business consulting. We turn your employee’s ‘soft skills’ into hard assets and help you tackle questions like:
- How can your business meet the challenges in today’s economy?
- What is required for your employees to become more engaged and act like business owners?
- How can you increase sales in any economy?
- What will it take to retain your customers?
As an Authorized Partner of Everything DiSC® and The Five Behaviors of a Cohesive Team™, X5 Management wants to help you improve everything that matters with your team.
Our relationship-driven approach involves a tailored service model that supports your businesses’ specific needs.”
THE PAIN-FREE BUSINESS PROCESSTM FROM X5 MANAGEMENT
Experience working with clients across Western Canada has helped X5 develop a powerful process to improve your company’s sales and services.
- The Discovery Experience™ – The first step in the process is to establish a base relationship between X5 and your business to build LRT™ Like, Respect and Trust. Building strong relationships are key to business success. Then, X5 will conduct a full day complimentary discovery process with various individuals of your business to identify current concerns and challenges that exist in your business.
- The X5 Solution™ – X5 has different solutions to address the pains in your business. These include: The X5 Team Building Solution™, The X5 Sales Solution™, The X5 Customer Service Solution™, The X5 Leadership Solution™ and The Results Roadmap Experience™.
- The Tailored Services Process™ – X5 will create tailored and branded material for you that is a unique package to suit your business and to enhance employee engagement.
- The Round Table Experience™ – X5 will facilitate round table style and interactive training to capture valuable insight from participants, enhance employee engagement and improve soft skill development.
- The Future Game-Plan™ – X5 will sit down with your management team to determine how to best leverage the key takeaways of our program to date and formalize next step action plan.
Find out more about becoming pain free by contacting our team today.
Case Study: Stahl Peterbilt
X5 Management has been helping truck dealership Stahl Peterbilt improve their sales and customer service process since 2012.
“X5 comes to the table, they’ve got new ideas, a fresh approach to things, they’ve got lots of experience. They’ve really helped Stahl Peterbilt immeasurably. If you’re looking to bring your business to the next level, this is the kind of organization you want to have on board.”
Watch the video to learn more about how X5 has helped Stahl Peterbilt improve their sales and customer service processes.