If your business is experiencing a sales problem, you are not alone. Does your business have a sales problem? Successful sales in any business is a gift. But when a sales problem is thrown at you, it can be a real grind. Struggling economies, pandemics, fierce competition, or sales force retention struggles can greatly impact…
“Your leaders are the megaphone for the company’s culture. In a world of soundbites and tweets, our leaders have a moral obligation in what they say and how they behave.” – Michael Fraccaro, Chief People Officer MasterCard Experience the Competitive Advantages of Strategic Company Culture Most companies list customer service as their main competitive advantage and…
As you look to set and achieve big sales and revenue goals for 2021, one concern that may arise with your sales team is how to handle common sales objections. Typical sales objections include: “Your services cost too much” “I’m okay with the way things are working right now” “It’s too risky to change the…
Many organizations and sales representatives lose valuable time due to the common interruptions and distractions that exist in today’s fast-paced, information-driven world. Have you identified the specific tasks and high priority items for each individual involved in a sales or customer service role? That’s where the priority matrix comes in. What is the Priority Matrix?…
Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers? How essential they are to the success of your business! As wild as it seems, difficult customers can actually be an asset to your business rather than solely a frustration or a liability. Whether customers…
Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon, and ultimately secure a deal with. Sales and customer service reps may also wish to build stronger relationships with current customers but not know the best communication styles for working with them. Understanding Communication Styles…
