Silos can happen in any business, in all industries. So, what exactly is a “silo”? Growing up a farm kid, I would refer to this as a grain bin, which is a place to store the crop after harvest and keep it dry before selling the grain. From a business perspective, it has a different…

Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult to remember what was “original” with me, or something I picked up from someone else. I used the phrase, “drop a pebble” way back when I started in my business and sales activities. The words…

All businesses are made up of human relationships, both internally and externally. All of the business metrics, jargon and management systems cannot alter the fact that how people feel is of central importance to the success of any business. Even the highest quality products, for example, cannot make up for poor customer service, and consumers…

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