In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order to do so, you must create the Vision of what a remarkable business would look like in your customer’s eyes. Now you need to Align your entire team to move in the same direction and…

Silos can happen in any business, in all industries. So, what exactly is a “silo”? Growing up a farm kid, I would refer to this as a grain bin, which is a place to store the crop after harvest and keep it dry before selling the grain. From a business perspective, it has a different…

We all have things that we have done and we all have some things left undone. Ask yourself the question:  Why have I started and completed certain goals, actions, or tasks in my life? Now ask the next question: Why have I not yet completed certain goals, actions, or tasks in my life? I remember…

Weekly Planning – Why it Matters What Next Week Looks Like Most companies will pay lip-service to the importance of planning ahead and staying on top of their game, but only the most successful companies make organization and time management habits a key focus of their company culture. The resulting increase in efficiency and productivity…

Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult to remember what was “original” with me, or something I picked up from someone else. I used the phrase, “drop a pebble” way back when I started in my business and sales activities. The words…

Unlike many terms in business jargon that seem to come and go with little lasting impact, business silos are a persistent problem faced by modern businesses for decades now. Many experienced managers and management specialists believe that silos are a natural development as a business grows beyond its unified roots into a more complex departmental…

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