Look around you – the workforce has changed in recent years. Now there are as many as four generations of people working together at any given workplace. And, “working together” doesn’t necessarily mean everyone is successfully collaborating and capitalizing on each other’s strengths. Without bridging the generational gap in the workplace, these differences are even…

As a business, it’s no longer good enough to be considered “good.” That just doesn’t cut it anymore. Today, to successfully stand out from your competition and win new and existing customers’ loyalty, you must be extraordinary. Remarkable, even. Being successful in business all comes down to how you engage with your customers. The good…

Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All organizations have specific challenges and opportunities that require discussion and attention to move forward in a positive direction. However, very few growing organizations take the time to work “on” their business for planning and communicating…

As we begin 2021 with COVID-19 continuing to hold us tightly in its grip, it’s fair to say that ‘COVID Fatigue’ has set in and seriously begun to test our resilience. These unprecedented times have challenged us collectively like nothing else in recent memory and responses to the upheaval have been as numerous and varied…

Now is the Time to Deliver Remarkable Service (If you don’t do it, your competition will!)   Considering the current realities of COVID-19 and the overall impact on the economy, it is critical that every business elevates their service levels and wows all customers that come in contact with their business. So why is it…

Ownership. We all know it in theory but in practice it can be much harder to live out. What is it that gets in the way of our ability to assume responsibility for our failures, both in life and in work? In his New York Times best-selling book, Extreme Ownership – How US Navy Seals…

In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order to do so, you must create the Vision of what a remarkable business would look like in your customer’s eyes. Now you need to Align your entire team to move in the same direction and…

Silos can happen in any business, in all industries. So, what exactly is a “silo”? Growing up a farm kid, I would refer to this as a grain bin, which is a place to store the crop after harvest and keep it dry before selling the grain. From a business perspective, it has a different…

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