Why Customer Retention is so Critical
January 27, 2023So many businesses work hard to find new customers to sustain or grow their business. The reality is that itHow to Save on Employee Training Costs
January 9, 2023Now more than ever, investing in and training your employees is key to future business success. Having said that, itHow to Develop a Superior Sales Team
July 18, 2022Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas orDEI Workplace Training – Is Your Workplace Prepared?
July 4, 2022What is Diversity, Equity, and Inclusion? It is a phrase that describes what organizations need to consider creating an environment3 Elements Your Team Needs Most
February 21, 2022The success of any group effort will always come down to team alignment in the end. Whether it is aSix Critical Areas of Customer Service
January 24, 2022Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding yourExecutive Coach or Mentor – What is the Difference?
January 10, 2022“Executive Coach” and “Mentor” are two words that are often interchanged, and while both are important in an individual’s professionalWhat are First Impressions in Customer Service?
November 23, 2021Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products orTeam Alignment: Is Your Team on the Same Page About Your Vision?
November 15, 2021As anyone who has worked on a team will tell you, team alignment is important. The problem is, if yourHow to Navigate Workplace Culture in the New Work from Home Reality
October 12, 2021We all agree the workplace is very different than it was in 2020. We may be working at home, some
