We all agree the workplace is very different than it was in 2020. We may be working at home, some or all of the time. We’re working in casual clothing and may even participate in meetings with pets or children on our laps or at our feet. Employee priorities of what is expected of their…

Today we’re going to talk about leadership listening. More importantly, we’ll cover why it’s important and how to enhance it. Not long ago, I was discussing organizational change with a former classmate. His organization is undergoing a major customer service improvement initiative. As for the effective execution of this initiative, he suggested it would transform…

Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon, and ultimately secure a deal with. Sales and customer service reps may also wish to build stronger relationships with current customers but not know the best communication styles for working with them. Understanding Communication Styles…

As I have learned from leadership guru and best-selling author, John C. Maxwell, “Connecting is all about others.” Maxwell stated in his book, Everyone Communicates – Few Connect, “When you are trying to connect with people, it’s not about you – it’s about them. If you want to connect with others, you have to get…

Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All organizations have specific challenges and opportunities that require discussion and attention to move forward in a positive direction. However, very few growing organizations take the time to work “on” their business for planning and communicating…

Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or skills in certain areas to reach their full potential. Do some members of your sales team spend the majority of their time making sales calls and lack the energy or time to service current customers…

In many cultures throughout the world, there is a time of year when you fast. Depending on the culture and religion, the fast might be a literal fast without food, or it might be a time where you give up something you love. Whether it is figurative or literal, this fast is a set period…

In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order to do so, you must create the Vision of what a remarkable business would look like in your customer’s eyes. Now you need to Align your entire team to move in the same direction and…

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