Mike Mack
President
For Mike, every relationship is built on Like, Respect and Trust.
Mike and X5 Management strive to Align Teams to Achieve, and it’s all about trusted collaboration with all customers.
Mike is a consultant, coach, facilitator, speaker and author. He is a sought-after sales, service and communication expert. Helping people maximize their potential since 2006, Mike uses leading-edge training programs and a personalized approach. He’s passionate about helping companies increase their team cohesion, customer satisfaction, employee retention and achieve enhanced profitability. Mike and the X5 team specialize in Customer Service, Sales, Team Building, Leadership Development, and Strategic Planning.
Mike’s Amazon bestselling book, REMARKABLE SERVICE – How to Keep Your Doors Open is about Remarkable Customer Service and how it can lead to enhanced revenue and overall profitability. Mike’s latest book RELATIONSHIPS FOR KEEPS – How to Build Powerful Relationships in Business and in Life is also an Amazon bestselling book. Book Mike for a speaking engagement. Click here.
Mike holds an MBA from Athabasca University; Completion of Governance Program for Small & Medium-sized Enterprises, The University of Alberta School of Business, Executive Education; Member of Synergy Network (Edmonton), serving as Chair in 2016; Member of ACG (Association for Corporate Growth), President 2018-19 for ACG Edmonton; Past member of Toastmasters International, obtaining his Distinguished Toastmasters Designation – DTM. The Distinguished Toastmaster award is the highest Toastmasters International bestows. The DTM recognizes a superior level of achievement in both communication and leadership; Member of CAPS (Canadian Association of Professional Speakers); National TEC Canada Speaker; Member of the Institute of Corporate Directors; Past-President, Rotary Club of Edmonton Mayfield (2005-06). Mike is a Certified Trainer for Everything DiSC®.
Mike and his wife Bonita live in Edmonton and enjoy travelling and mountain biking in Edmonton’s River Valley or in the majestic mountains of Alberta.
