5 Things Your Customers Want You to Know About Them
August 4, 2016Imagine the level of service you could provide if you knew exactly what your customer was thinking. Not only would…Five Great Ways to Resolve Customer Complaints
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…Serving Up Remarkable Customer Service
April 14, 2016Patrons who walk through the door of Edmonton's Corso 32 are almost inevitably assured of impeccable home-style Italian fare created…What’s Your Business Networking Style?
March 17, 2016One thing I enjoy most about being an entrepreneur in Edmonton is the opportunity to participate in a variety of…Make sure your business isn’t the next casualty of a turbulent economy
March 1, 2016EDMONTON, AB — Is your business the one everyone’s talking about? Does your company deliver the kind of Remarkable Service…Lexus of Edmonton: little things make a big difference
January 14, 2016During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part…Measuring the Lifetime Value of Customer Service in 2016
January 7, 2016The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Lexus of Edmonton: little things make the customer service difference
December 17, 2015I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his…Your Sales Team has a Culture. Is it the One that You Designed?
November 19, 2015Building a team is easy. All you do is hire people that you like, put them all into a group…Golf Lessons or Sales Training?
November 12, 2015Unless you are heading for the PGA or LPGA, you likely golf for fun. Perhaps you take some lessons, or…