As Customers, what do we really want?
June 25, 2015We are all customers with many different businesses. Whether it is the dentist, dry cleaner, car dealership, fast-food restaurant or…Sales and Service: The Fridge is Sold Separately
June 10, 2015As consumers, we are constantly buying something that we want or need. Some items are big like a house and…6 Critical Areas in Customer Service 2015
June 3, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…How to be Social with Sales
May 27, 2015As a proud member of several different business associations and networks in Edmonton, I have enjoyed participating in many networking…Remarkable Service – It can’t be that hard…or is it?
May 13, 2015Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused…The Sales Savvy CEO
April 29, 2015When you mention the idea of training or professional development to your team, how do they react to this? Does…How to Identify Communication Styles in Sales and Service
April 15, 2015Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon…The Pursuit of Remarkable Customer Service
April 8, 2015When was the last time that you had truly awesome service? Do you remember what it looked and felt like?…Inspiring Cultural Innovation 2015
April 1, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Unique Ability in Sales and Service
March 18, 2015I recently finished reading a book called “Unique Ability” that is based on a concept by Dan Sullivan. (Dan is…