Do You Service What you Sell? 2014
September 29, 2014The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Breaking the #1 Rule of Customer Service
July 23, 2014Guest blog by Dennis Bridges, MBA About a month ago I drove to Banff National Park for a wedding and…X5 CROPS Report: Customer Service Lessons from Hotel California – Feb 2014
February 26, 2014The world of consumerism is constantly changing. Find out what you can do to combat the challenges associated with poor…Build Stronger Relationships this Christmas
December 12, 2013Guest blog by Dennis Bridges, MBA In his latest blog " Christmas Customer Service Commitment ," Matt Graff shared a couple telling customer service…Christmas Customer Service Commitment
December 5, 2013It’s December and Christmas is just around the corner! Many of us are planning for Christmas parties, family gatherings, vacations,…X5 Crops Report: The Customer Service Evolution
April 25, 2013Guest blog by Nicolle Germain, MBA The world of consumerism is changing. Find out what you can do to combat…The Complete Customer Experience
February 21, 2013Those of us in business who rely on a committed and consistent customer base understand that customer satisfaction is critical…