Empathy – A Sought After Skill in Sales and Service
March 11, 2015I read an article in 2014 suggesting that “empathy” will be the most sought after skill by employers by the…ABC’s of Sales and Service Success
February 15, 2015By definition, Success is: “the accomplishment of an aim or purpose.” We ultimately get to decide and define what success…Strategic Sales Planning – The Narrative and the Numbers
February 11, 2015Every business has certain sales and customer service initiatives that they are hoping to put into practice over the course…Do you Service What you Sell? 2015
February 4, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Moments of Truth in Sales and Customer Service
January 27, 2015Whether a customer walks through your front doors, phones in or checks your companies website enquiring about your products or…A Formula of Possibilities in Sales and Service
January 21, 2015Most of us are looking for that secret formula for success and achievement and we want to shoot for the…4 Steps to Handling Sales Objections in 2015
January 14, 2015As you look to set and achieve big sales and revenue goals for 2015, one concern that may arise with…Become Customer-Centric in 2015
December 29, 2014Aloha and Happy New Year from Hawaii!! I can’t believe another year has come and gone and we are now…6 Critical Areas in Customer Service
December 17, 2014As 2014 winds down and you prepare to gear up for a strong and successful 2015, have you thought about…Customer Service Reflection
November 19, 2014With Thanksgiving, Halloween and Remembrance Day now behind us, we are already witnessing holiday commercials and the start of festive…