As a business, it’s no longer good enough to be considered “good.” That just doesn’t cut it anymore. Today, to successfully stand out from your competition and win new and existing customers’ loyalty, you must be extraordinary. Remarkable, even. Being successful in business all comes down to how you engage with your customers. The good…
Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All organizations have specific challenges and opportunities that require discussion and attention to move forward in a positive direction. However, very few growing organizations take the time to work “on” their business for planning and communicating…
Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or skills in certain areas to reach their full potential. Do some members of your sales team spend the majority of their time making sales calls and lack the energy or time to service current customers…
With COVID-19 challenges impacting every person and business around the globe, now more than ever, Customer Service is critical to business survival and success. Organizations that build Remarkable Service demonstrate value to their customers, even before the ‘cheque is cut’, and do little things that make all the difference. Remarkable Service must be part of…
In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order to do so, you must create the Vision of what a remarkable business would look like in your customer’s eyes. Now you need to Align your entire team to move in the same direction and…
During a recent customer service training and development workshop, the X5 team facilitated a roundtable discussion on customer communication process and receiving customer feedback. It is concerning how many sales reps disappear after an initial sale is made and the product or service has been delivered. They mistakenly think that their work is done, but…
As a business, it is no longer good enough to be considered “good”. Today, to successfully stand out from your competition and win the loyalty of new and existing customers, you must be extraordinary. Remarkable, even. Being successful in business all comes down to how you engage with your customers. And how well your business…
Year after year and decade after decade, customer service ranks among the most important factors when evaluating business success. In the end all businesses are human endeavors, which means people talking to people. Customers never forget how a business made them feel, for better or for worse, so it is extremely important that the customer…
There is nothing quite as frustrating and disheartening as operating a business during an economic downturn. Your customers are hesitant, your investors are nervous, your suppliers are under pressure, and everyone is uncertain what the future will bring. Trying to maintain business-driving sales in a downturn economy often feels like trying to empty the ocean…
Your customers are the foundation of your business, which is why every day should be customer appreciation day. When your customers feel appreciated, not only are they more likely to choose your business over your competitors, but they’ll also refer your business to their family and friends. Needless to say, showing your customers you appreciate…
