Why Succession Planning Matters More Than Ever
July 22, 2024Why Succession Planning Matters More Than Ever By Brent Collingwood Introduction Succession planning is the process of identifying and developing…Optimizing the Customer Experience
July 12, 2024Businesses – especially those in the services sector - thrive on the sustained and repeated support of their customers. The…How to Exceed, Not Just Master Customer Service Skills
April 12, 2024Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…How to Manage Frustrated Customers
January 5, 2024Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough,…Five Key Areas in Sales Team Development
December 11, 2023Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or…Six Recommended Customer Service Standards
October 26, 2023Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…Is Executive Coaching Important to Organizational Growth
October 20, 2023Is executive coaching important to organizational growth? The answer is a resounding yes. But the extent of this relationship might…Unlocking Business Success: The Transformative Benefits of Employee Training and Development
September 22, 2023In today's rapidly evolving business landscape, one of the key determinants of success is the investment in employee training and…Five Training Topics for Sales Teams
September 8, 2023Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All…How to Improve your Workplace Team Work
August 31, 2023The Five Behaviors of a Cohesive Team™ is an outstanding program for organizations who would like to improve or enhance their…