The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! This is a very simple concept but many businesses struggle to consistently achieve it.

Whether a customer walks through your front doors, phones in or checks your companies website enquiring about your products or services, their experience regardless of the platform will form a lasting impression of your organization.   This impression can create ripple effects as they form opinions on whether or not to conduct future business with you…

Most of us are looking for that secret formula for success and achievement and we want to shoot for the stars (or moon). Why is it that so many people make business success look so easy. Everything that they touch turns to gold. Is it a case of them “making” it look easy, or do…

As you look to set and achieve big sales and revenue goals for 2015, one concern that may arise with your sales team is how to handle common sales objections.  Typical sales objections include: “your services cost too much; I’m ok with the way things are working right now; it’s too risky to change the way…

These 3 basic things can have a tremendous impact on our life, our business and our sales results and WE can control them. Would you agree? I learned this back when I attended a Jack Canfield “Breakthrough to Success” conference in Arizona. How we think, learn and live can have a significant impact on our…

Aloha and Happy New Year from Hawaii!! I can’t believe another year has come and gone and we are now starting the first day of 2015.  I am ringing in the New Year by enjoying a bicycle tour on Hawaii – the Big Island. This is the 3rd day of our cycling tour with the adventure tour…

Its Christmas Eve, for those us that celebrate Christmas. I am sure many of you are rushing around to finalize everything before you join your family and friends for turkey and gift opening. The men may even be doing some last minute shopping! The baking is done, the turkey is in the fridge. The presents are…

As 2014 winds down and you prepare to gear up for a strong and successful 2015, have you thought about your customer service strategy in the New Year? Perhaps this may include asking customers for more feedback regarding your products or services and implementing some of their suggestions.

I had an opportunity to experience a visualization exercise with Jack Canfield over two years ago. We were asked to close our eyes and imagine that we were standing on top of the tallest building in the world. Our feet were on an open ledge and our toes hanging over the edge. Some people felt…

The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! You’ve just had a seemingly great meeting with a prospective customer.   Now the big question becomeswhether or not to complete a proposal…

We all have things to do or things left undone. Why? Can you think of items on your to do list that are outstanding? Why are the items still on the list? 
Are you too busy?
 Are you procrastinating? 
Did you over commit? What about a goal or dream that you have that is not yet…

With Thanksgiving, Halloween and Remembrance Day now behind us, we are already witnessing holiday commercials and the start of festive events. Yes, the holidays are approaching and many of us are prepared to bundle up, clear our visa cards and head out for our annual Christmas shopping spree to get that special something for those…

The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! It’s Monday morning at 10:00 a.m. and your business is about to start the most important meeting of the week: the…

Can you think of a BIG sales or customer service goal that you would really like to achieve as a part of your organization? Maybe it’s landing that dream client you’ve been pursuing. Perhaps it’s increasing your monthly or annual sales. How about improving your level of customer service by following up with customers… Or…

Its Small business week in Canada! Did you know that small and medium sized enterprises represent over 99% of all employer businesses and employ more than 60% of private sector workers? Organized by the business development bank of Canada, Small Business Week is a national celebration of entrepreneurs and their contribution to Canada’s economy. Each…

It beats the alternative, doesn’t it? I have a great amount of respect for people and organizations who think big! You can’t help but admire the vision and excitement that goes behind all of those BIG thoughts! In life, sales and business, I know many people who Think Big! They want their cake and eat…

I was recently discussing organizational change with a former classmate whose organization is currently undergoing a major customer service improvement initiative. He suggested that the effective execution of this initiative would transform the way we do business and enhance our customer experience. The end goal of this initiative is for all customers to truly be…

The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! This is a very simple concept but may businesses struggle to consistently achieve it. In our Business Consulting practice we work…

Last week Apple released the I-phone 6 and the I-phone 6 plus. Buzz surrounding the keynote address had been building up for weeks and people from around the world tuned in to witness the product launch. When Apple’s CEO Tim Cook took the stage he informed the audience that they were about to witness the…

I am the eternal optimist and “almost” always see the glass half full. Do you see your glass half full?….or half empty? If we can spend more time thinking about what we have, or what is possible in our life, there is a greater opportunity to be optimistic…agreed?? “Optimism doesn’t wait on facts. It deals…

The first Thursday of each month will now feature a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! Those of us in business who rely on a committed and consistent customer base understand that customer satisfaction is…

This is a concept I learned from Darren Hardy, Publisher of SUCCESS magazine and author of the New York Times Bestselling book, “The Compound Effect” It is simple to understand, but more difficult to implement. If you think about your day like a bookend, your morning is on one side and your evening is on the…

Is your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the status quo? Effective change management and helping employees understand the change process is critical to building and maintaining growth and positive momentum in any organization. Those organizations that are quickly able to adapt to necessary…

While coaching clients and executives, I often utilize this simple model to help people to the next level of performance. If you want to improve on a particular aspect of your life, you must have a balance of Focus, Will and Capability. Let’s look at golf for a moment. To hit the perfect shot, consistently,…

Collaboration, teamwork, idea sharing and prioritizing organizational initiatives all seem like they would be foundations to business growth and success. All organizations have specific challenges and opportunities that need discussion and attention in order to move forward in a positive direction.  However, very few mid-sized busy businesses and growing corporations take the time to plan, strategize…

We all have things that we have done and we all have some things left undone. Ask yourself the question:  Why have I started and completed certain goals, actions, or tasks in my life? Now ask the next question: Why have I not yet completed certain goals, actions, or tasks in my life? I remember…

Guest blog by Dennis Bridges, MBA About a month ago I drove to Banff National Park for a wedding and a weekend in Canmore with my girlfriend. Unfortunately, on the highway between Calgary and Banff we had a flat tire.  We tossed on the donut (spare) and managed to make the wedding just in time…

This summer the team at X5 Management will be facilitating several strategic planning sessions for organizations and companies looking to reflect on the previous year, share information with their teams and plan for the upcoming quarter and year.  Several themes exist for these sessions including strategic growth planning, team goal setting, succession planning and leadership or…

How many new people have you met in the past 30 days? How many people have you known for over a year and you have just discovered something new about them? The older I get, and hopefully the wiser I become, I have learned to appreciate that when I take the time to seek, learn and…

Guest blog by Dennis Bridges, MBA Communication and transparency: Schedule meetings with your sales staff regularly. Instead of just focusing on what they’re doing well and what they are doing wrong, make sure that some 1-on-1 time is used to address their worries, pain points and work environment issues. If you encourage honesty and constructive criticism…

I recently decided to join a toastmasters club in Edmonton.  Although I was hesitant at first I am now very pleased with this decision and understand the positive impacts it will have on my life and career.  No matter what your speaking experience is, Toastmasters International provides an opportunity in a relaxed and comfortable setting to work…

Unlike sports, we do not always have to keep score with the things we do for others. Have you heard this line before? 
“Hey, I helped you….now you have to help me.” It’s tough to keep track and know if it is even or balanced….does it have to be? In the world of life and…

In sales planning, routine, consistency and productivity are critical to your success.  Consistent daily action and scheduling high-payoff activities into your weeks can take your sales game to the next level. As summer approaches, have you scheduled time off just as you would schedule all of your important client and business meetings? Do you have a…

I have the good fortune to know and work with many organizations and within each organization there are great people at all levels, titles and positions. What is very cool for me is that by taking the time to build relationships for keeps with people at all levels I discovered many of these great people….

Guest blog by Dennis Bridges, MBA I spend the majority of my time as of late working in sales with teams and individuals and a question I continue to get is, “what roles do we need to fill to operate a successful sales team?”

You’ve just had a seemingly great meeting with a prospective customer.   Now the big question becomes whether or not to complete a proposal request.  How many times have you completed an RFP for an identified prospect that failed to go anywhere beyond you sending the proposal? Perhaps you really didn’t have any chance of winning the business in…

Guest blog by Nicolle Germain, MBA As you sit here today on a hopefully sunny, warm Thursday reading the latest X5 blog, I will challenge you to reflect on your current life and your habits – both professional and personal. Habits are things we all have – whether they are good or bad. Perhaps drinking…

Guest blog by Dennis Bridges, MBA There are many questions you can ask yourself about work productivity. Here are four big ones that have a lot to do with tracking – something Jenny Craig and other big weight watching companies have perfected.

When it comes to your sales management pipeline – efficiency is critical to your success. In this month’s X5 CROPS Report, we explore how operational efficiencies play a key role in your sales success. Customer Satisfaction When it boils down to the nitty gritty, your customer satisfaction has a lot to do with how enjoyable…

It’s Monday morning at 10:00 a.m. and your business is about to start the most important meeting of the week: the weekly sales meeting! Once again, your sales team members are looking at their watches and waiting to listen to your weekly report – totally disengaged in the process. The sales team is unsure of the meeting’s purpose, benefit…

Guest blog by Nicolle Germain, MBA Look around you – the workforce has changed in recent years. Now there are as many as 4 generations of people working together at any given workplace. And, “working together” doesn’t necessarily mean everyone is successfully collaborating and capitalizing on each other’s strengths.

Guest blog by Dennis Bridges, MBA Occasionally I get questions about how we run our blog at X5 and seeing as this week’s topic includes marketing and operations, I figure it’s not a bad time to talk a little about that.

Alberta’s economy is strong and with that it brings assorted challenges as our businesses grow. Read more about how growth can affect your business and what to do to mitigate risk in this month’s X5 CROPS Report.

Exciting news! The city of Edmonton is currently planning additional legs and expansion of the LRT transportation system. Edmonton opened the first light rail transit (LRT) segment in North America in April of 1978.  When the first leg of the LRT system was originally constructed, the population of Edmonton was under 500,000.  Since that time, Edmonton…

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