How to Effectively Bookend Your Workday
June 16, 2016If you think about your day like a bookend, the morning is on one side and the evening is on…Five Great Ways to Resolve Customer Complaints
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…Family ties bind family businesses
May 19, 2016I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural…Using Social Media to Improve Your Customer Service
April 21, 2016With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are…Serving Up Remarkable Customer Service
April 14, 2016Patrons who walk through the door of Edmonton's Corso 32 are almost inevitably assured of impeccable home-style Italian fare created…How to Deliver Great Customer Service Using Social Media
April 7, 2016If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with…What’s Your Business Networking Style?
March 17, 2016One thing I enjoy most about being an entrepreneur in Edmonton is the opportunity to participate in a variety of…Why company culture deserves a strategy Part 2
February 18, 2016In order for a company to put its best foot forward, it must set an example of customer service behaviour…Don’t overlook the receptionist enroute to the CEO’s office
January 21, 2016I am very fortunate to work with many business leaders who celebrate great team members at all levels of their organization. It's not…Lexus of Edmonton: little things make a big difference
January 14, 2016During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part…