The Art of Asking Questions and then Listening
October 29, 2015X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was…Value Add Customer Service Strategies
October 15, 2015As the end of October approaches and the weather changes, businesses are gearing up for a strong finish to 2015…Caffeine for your Sales team
October 8, 2015What is the fuel that drives your sales team? Did you ever ask them? Perhaps it’s money, success, recognition, or…Are all sales final?
September 24, 2015Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the…The Harvest Customer Service Approach
September 17, 2015September in Alberta marks the changing of the seasons and renewed focus for many businesses after the summer vacation season…Service Above Self
September 10, 2015When was that last time you provided Service above yourself? It was about someone or something else, and you expected…Unique Ability in Sales and Service 2015
September 3, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…The King has left the building
August 27, 2015Elvis Presley is still regarded as the "King of Rock and Roll" and through his concert career it became a…How to be Social with Sales
May 27, 2015As a proud member of several different business associations and networks in Edmonton, I have enjoyed participating in many networking…Remarkable Service – It can’t be that hard…or is it?
May 13, 2015Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused…
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