6 Critical Areas in Customer Service 2015
June 3, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Remarkable Service – It can’t be that hard…or is it?
May 13, 2015Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused…The Pursuit of Remarkable Customer Service
April 8, 2015When was the last time that you had truly awesome service? Do you remember what it looked and felt like?…Unique Ability in Sales and Service
March 18, 2015I recently finished reading a book called “Unique Ability” that is based on a concept by Dan Sullivan. (Dan is…Empathy – A Sought After Skill in Sales and Service
March 11, 2015I read an article in 2014 suggesting that “empathy” will be the most sought after skill by employers by the…Five Simple Tips on Strategic Planning
March 4, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…ABC’s of Sales and Service Success
February 15, 2015By definition, Success is: “the accomplishment of an aim or purpose.” We ultimately get to decide and define what success…Strategic Sales Planning – The Narrative and the Numbers
February 11, 2015Every business has certain sales and customer service initiatives that they are hoping to put into practice over the course…Do you Service What you Sell? 2015
February 4, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Moments of Truth in Sales and Customer Service
January 27, 2015Whether a customer walks through your front doors, phones in or checks your companies website enquiring about your products or…