Is your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the status quo? Effective change management, cultural innovation and helping employees understand the change process is critical to building and maintaining growth and positive momentum in any organization. Those organizations that are quickly able to adapt…
The ABCs and ABMs of Sales In business, we see many different angles on this thought. As business owners or sales professionals we all have to generate sales and revenue. There are many companies that have instilled the culture to “always be closing” (ABC). They sometimes push and prod until we agree or get annoyed. Many…
“Our number one priority is company culture. Our whole belief is that if you get the culture right, most of the other stuff like delivering great customer service or building a long-term enduring brand will just happen naturally on its own.” – Internet entrepreneur and venture capitalist Tony Hsieh Most companies list customer service as…
During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part of a two-part series, we offer further insights from Bruce about how little things make all the difference at Lexus of Edmonton. You can read Part One here. How do you get that team of people involved and…
Building a team is easy. All you do is hire people that you like, put them all into a group and the team will form. Or is it that simple? As a society, we have been inundated with sports highlights of the stars making a great shot, the great play, the ESPN or TSN play…
The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our blogs from the past. We hope you enjoy them! When you mention the idea of training or professional development to your team, how do they react to this? Does your team recognize…
As the end of October approaches and the weather changes, businesses are gearing up for a strong finish to 2015 and may already be preparing plans for the coming year. How does your organization approach planning involving your sales and customer service teams? Do you have a strategy to approach important topics involving customer needs…
Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the item. We usually can live with this because we saved money or felt that we received a great deal. What if you buy something and have an issue, but discover it was a final sale?…
September in Alberta marks the changing of the seasons and renewed focus for many businesses after the summer vacation season has ended. September in our province also marks the beginning of harvest season for many farm and grain producers throughout the province. Being involved in many harvests at my own family farm, I have become…
When was that last time you provided Service above yourself? It was about someone or something else, and you expected nothing in return. I was privileged to be a Rotarian for 14 years. Rotary International is a global organization guided by the concept of “service above self” and it is all about making a meaningful…
