Sales Team Development: Five Critical Areas You Can’t-Miss
March 24, 2021Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or…Focusing on the ABMs versus the ABCs of Sales & Why It Matters
March 17, 2021When it comes to the ABMs (always be marketing) and ABCs of sales (always be closing), we see many different…Cultural Innovation
April 5, 2019s your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the…Lexus of Edmonton: little things make a big difference
January 14, 2016During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part…Your Sales Team has a Culture. Is it the One that You Designed?
November 19, 2015Building a team is easy. All you do is hire people that you like, put them all into a group…How to Engage Your Sales Team through Training
November 5, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Value Add Customer Service Strategies
October 15, 2015As the end of October approaches and the weather changes, businesses are gearing up for a strong finish to 2015…Are all sales final?
September 24, 2015Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the…The Harvest Customer Service Approach
September 17, 2015September in Alberta marks the changing of the seasons and renewed focus for many businesses after the summer vacation season…Service Above Self
September 10, 2015When was that last time you provided Service above yourself? It was about someone or something else, and you expected…