Don’t overlook the receptionist enroute to the CEO’s office
January 21, 2016I am very fortunate to work with many business leaders who celebrate great team members at all levels of their organization. It's not…Lexus of Edmonton: little things make a big difference
January 14, 2016During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part…Lexus of Edmonton: little things make the customer service difference
December 17, 2015I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his…Golf Lessons or Sales Training?
November 12, 2015Unless you are heading for the PGA or LPGA, you likely golf for fun. Perhaps you take some lessons, or…The Art of Asking Questions and then Listening
October 29, 2015X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was…Caffeine for your Sales team
October 8, 2015What is the fuel that drives your sales team? Did you ever ask them? Perhaps it’s money, success, recognition, or…Are all sales final?
September 24, 2015Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the…Service Above Self
September 10, 2015When was that last time you provided Service above yourself? It was about someone or something else, and you expected…The King has left the building
August 27, 2015Elvis Presley is still regarded as the "King of Rock and Roll" and through his concert career it became a…Remarkable Service – It can’t be that hard…or is it?
May 13, 2015Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused…