5 Sales Team Training & Development Topics You Need To Know
March 31, 2021Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All…Five Great Ways to Resolve Customer Complaints
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…Using Social Media to Improve Your Customer Service
April 21, 2016With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are…Serving Up Remarkable Customer Service
April 14, 2016Patrons who walk through the door of Edmonton's Corso 32 are almost inevitably assured of impeccable home-style Italian fare created…What’s Your Business Networking Style?
March 17, 2016One thing I enjoy most about being an entrepreneur in Edmonton is the opportunity to participate in a variety of…Don’t overlook the receptionist enroute to the CEO’s office
January 21, 2016I am very fortunate to work with many business leaders who celebrate great team members at all levels of their organization. It's not…Lexus of Edmonton: little things make a big difference
January 14, 2016During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part…Measuring the Lifetime Value of Customer Service in 2016
January 7, 2016The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Gratitude at Christmas from our X5 team
December 24, 2015Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the…Lexus of Edmonton: little things make the customer service difference
December 17, 2015I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his…