Is Strategic Planning in Business a Smart Idea?
October 28, 2022Most organizations have a vision for an imagined better future such as more revenue, retained clients, and lower staff turnover. But few invest the time to plan out how they will achieve…Planning for the Year Ahead
September 26, 2022It’s been a busy year for me and the team at X5 Management and as we continue to grow and support more clients, we are preparing for an even busier…Flawless Execution: What Strategic Planning Does for a Business
November 8, 2021Most organizations have a vision for an imagined better future such as more revenue, retained clients and staff. But few invest the time to plan out ‘how’ they will achieve…5 Steps to Resolving Customer Conflict & Managing Upset Customers
May 18, 2021Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough, it’s virtually unavoidable. But what isn’t unavoidable is taking important…Sales Team Development: Five Critical Areas You Can’t-Miss
March 24, 2021Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or skills in certain areas to reach their full potential. Do…The Sales Savvy CEO
April 29, 2015When you mention the idea of training or professional development to your team, how do they react to this? Does your team recognize that this is a necessary part of…How to Identify Communication Styles in Sales and Service
April 15, 2015Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon and ultimately secure a deal with. Sales and customer service reps…Unique Ability in Sales and Service
March 18, 2015I recently finished reading a book called “Unique Ability” that is based on a concept by Dan Sullivan. (Dan is the creator/founder of the Strategic Coach Program). Unique Ability explores the…Five Simple Tips on Strategic Planning
March 4, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We…Strategic Sales Planning – The Narrative and the Numbers
February 11, 2015Every business has certain sales and customer service initiatives that they are hoping to put into practice over the course of a period of time. Most businesses have some form of…
