Lexus of Edmonton: little things make a big difference
January 14, 2016During an interview with X5 Management, Bruce Kirkland from Lexus of Edmonton shares his perspective on Customer Service excellence. In this second part…Good Luck or Bad Luck, Too Soon to Tell
December 31, 2015This story is often attributed to Chinese leader, Chou En Lai, and has been rewritten in multiple forms by authors unknown. As the…Gratitude at Christmas from our X5 team
December 24, 2015Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the…Your Sales Team has a Culture – Part 2
December 10, 2015In my previous X5 blog, I discussed five characteristics of success that contribute to the development of great sales teams.…Your Sales Team has a Culture. Is it the One that You Designed?
November 19, 2015Building a team is easy. All you do is hire people that you like, put them all into a group…The Art of Asking Questions and then Listening
October 29, 2015X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was…Value Add Customer Service Strategies
October 15, 2015As the end of October approaches and the weather changes, businesses are gearing up for a strong finish to 2015…Unique Ability in Sales and Service 2015
September 3, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Inspiring Cultural Innovation 2015
April 1, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…The Bookends of Your Day
August 27, 2014This is a concept I learned from Darren Hardy, Publisher of SUCCESS magazine and author of the New York Times…