DEI Workplace Training – Is Your Workplace Prepared?
July 4, 2022What is Diversity, Equity, and Inclusion? It is a phrase that describes what organizations need to consider creating an environment…Five Must-Know Training Topics to Develop Your Sales Team
January 17, 2022Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All…Relationships for Keeps: How to Build Powerful Relationships in Business and Life
October 5, 2021“Some of the biggest challenges in relationships come from the fact that many people enter into a relationship in order…How to Identify Communication Styles in Sales and Service
May 11, 2021Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon,…Family ties bind family businesses
May 19, 2016I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural…Using Social Media to Improve Your Customer Service
April 21, 2016With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are…How to Deliver Great Customer Service Using Social Media
April 7, 2016If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with…What’s Your Business Networking Style?
March 17, 2016One thing I enjoy most about being an entrepreneur in Edmonton is the opportunity to participate in a variety of…Why company culture deserves a strategy Part 2
February 18, 2016In order for a company to put its best foot forward, it must set an example of customer service behaviour…Don’t overlook the receptionist enroute to the CEO’s office
January 21, 2016I am very fortunate to work with many business leaders who celebrate great team members at all levels of their organization. It's not…