Can you think of BIG customer service or sales goals you would really like to achieve as a part of your organization? What’s your ultimate sales goal? Maybe it’s landing that dream client you’ve been pursuing. Perhaps it’s increasing your monthly or annual sales. How about improving your level of customer service by following up…

Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All organizations have specific challenges and opportunities that require discussion and attention to move forward in a positive direction. However, very few growing organizations take the time to work “on” their business for planning and communicating…

I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural community has always been something I am particularly proud of. During my regular visits back, I can’t help but gaze across the land to see the surrounding farm operations. Some seem to be thriving and…

This story is often attributed to Chinese leader, Chou En Lai, and has been rewritten in multiple forms by authors unknown. As the story goes, there was once a farmer and his only son in the days just before the Civil War. Having only one horse, the farmer and son worked long hard days, sun up to sun…

I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his community support and how he continually instils excellence in his team by delivering Remarkable Service to Lexus of Edmonton’s valued customers (a.k.a. guests). During an interview with X5 Management, Bruce shared his perspective on Customer Service…

Do you take advantage of having advisory support or mentorship within your business or organization? Do your sales and service professionals have someone they can rely upon to support them through difficult challenges, while helping them to succeed? Mentors in sales and service programs can help guide individuals or employees throughout their personal and career…

By definition, Success is:  “the accomplishment of an aim or purpose.” We ultimately get to decide and define what success means to us. What is our purpose? What are we aiming towards in our sales and service efforts? I believe that the ABC’s of successful sales and service initiatives pertain to: Always Being Committed

Most of us are looking for that secret formula for success and achievement and we want to shoot for the stars (or moon). Why is it that so many people make business success look so easy. Everything that they touch turns to gold. Is it a case of them “making” it look easy, or do…

These 3 basic things can have a tremendous impact on our life, our business and our sales results and WE can control them. Would you agree? I learned this back when I attended a Jack Canfield “Breakthrough to Success” conference in Arizona. How we think, learn and live can have a significant impact on our…

Page 1 of 21 2

© X5 Management Inc | All rights reserved.

Training | Coaching | Consulting