Cultural Innovation
April 5, 2019s your company going through major and necessary change? Or more importantly, are you in desperate need of challenging the…Family ties bind family businesses
May 19, 2016I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural…Good Luck or Bad Luck, Too Soon to Tell
December 31, 2015This story is often attributed to Chinese leader, Chou En Lai, and has been rewritten in multiple forms by authors unknown. As the…Lexus of Edmonton: little things make the customer service difference
December 17, 2015I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his…Leveraging Mentorship in Sales and Service
November 26, 2015Do you take advantage of having advisory support or mentorship within your business or organization? Do your sales and service…ABC’s of Sales and Service Success
February 15, 2015By definition, Success is: “the accomplishment of an aim or purpose.” We ultimately get to decide and define what success…A Formula of Possibilities in Sales and Service
January 21, 2015Most of us are looking for that secret formula for success and achievement and we want to shoot for the…Mindset, Skillset & Environment in Sales
January 6, 2015These 3 basic things can have a tremendous impact on our life, our business and our sales results and WE…Give a Present, Receive a Present, Be Present
December 22, 2014Its Christmas Eve, for those us that celebrate Christmas. I am sure many of you are rushing around to finalize…Ask Yourself…Why? In Sales and Service Goal Setting
November 26, 2014We all have things to do or things left undone. Why? Can you think of items on your to do…