Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or skills in certain areas to reach their full potential. Do some members of your sales team spend the majority of their time making sales calls and lack the energy or time to service current customers…

Every business has certain sales and customer service initiatives that they are hoping to put into practice over the course of a period of time.  Most businesses have some form of planning process that they go through each year. Some have well defined objectives and action items and others have many great ideas that remain only…

This is a concept I learned from Darren Hardy, Publisher of SUCCESS magazine and author of the New York Times Bestselling book, “The Compound Effect” It is simple to understand, but more difficult to implement. If you think about your day like a bookend, your morning is on one side and your evening is on the…

While coaching clients and executives, I often utilize this simple model to help people to the next level of performance. If you want to improve on a particular aspect of your life, you must have a balance of Focus, Will and Capability. Let’s look at golf for a moment. To hit the perfect shot, consistently,…

We all have things that we have done and we all have some things left undone. Ask yourself the question:  Why have I started and completed certain goals, actions, or tasks in my life? Now ask the next question: Why have I not yet completed certain goals, actions, or tasks in my life? I remember…

In the latest X5 Video blog, Mike Mack explores Effective Goal Setting. Learn the 4 key components to getting it right.

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