December 11, 2023TLDR (Too Long Didn’t Read) Sales success takes more than charisma. This post explores five key areas every sales team…- September 22, 2023TLDR (Too Long Didn’t Read) Investing in employee training enhances skills, engagement, and retention while driving performance, innovation, and long-term…
- June 16, 2023We all agree the workplace is very different than it was in 2020, before COVID. We may be working at…
- May 19, 2023TLDR: Customer loyalty starts with excellent service. Learn the five key customer service skills—patience, empathy, flexibility, and more—that set your…
- May 11, 2023Over the past few years, the team at X5 Management has facilitated many strategic planning sessions, and with a business environment that…
- January 27, 2023TLDR Retaining customers is more cost-effective than acquiring new ones. With the right service, empathy, and training, businesses can build…
- August 8, 2022TL;DR:Sales objections are inevitable, but they don’t have to be deal breakers. In this post, we walk through a four-step…
- July 25, 2022TL;DR:A “Moment of Truth” is any customer interaction that shapes their impression of your business. From a website visit to…
- May 16, 2022As a business, it’s no longer good enough to be considered “good.” That just doesn’t cut it anymore. Today, to…
- May 9, 2022TL;DR:Difficult customers might feel like a headache, but they’re actually a valuable business asset. In this post, we explore four…
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