Four Rules of Successful Customer Engagement
April 7, 2021As a business, it's no longer good enough to be considered “good.” That just doesn't cut it anymore. Today, to…5 Things Your Customers Want You to Know About Them
August 4, 2016Imagine the level of service you could provide if you knew exactly what your customer was thinking. Not only would…Family ties bind family businesses
May 19, 2016I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural…How to Deliver Great Customer Service Using Social Media
April 7, 2016If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with…Your Sales Team has a Culture – Part 2
December 10, 2015In my previous X5 blog, I discussed five characteristics of success that contribute to the development of great sales teams.…Golf Lessons or Sales Training?
November 12, 2015Unless you are heading for the PGA or LPGA, you likely golf for fun. Perhaps you take some lessons, or…How to Engage Your Sales Team through Training
November 5, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…The Art of Asking Questions and then Listening
October 29, 2015X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was…Inspiring Cultural Innovation 2015
April 1, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Five Simple Tips on Strategic Planning
March 4, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…