Now is the Time to Deliver Remarkable Service (If you don’t do it, your competition will!)   Considering the current realities of COVID-19 and the overall impact on the economy, it is critical that every business elevates their service levels and wows all customers that come in contact with their business. So why is it…

Imagine the level of service you could provide if you knew exactly what your customer was thinking. Not only would you have the tools to solve any problem effortlessly, but you’d also be able to create the tailored experiences that build loyalty, and keep happy customers coming back for more. Unfortunately, none of us are…

I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural community has always been something I am particularly proud of. During my regular visits back, I can’t help but gaze across the land to see the surrounding farm operations. Some seem to be thriving and…

As a business, it is no longer good enough to be considered “good”. Today, to successfully stand out from your competition and win the loyalty of new and existing customers, you must be extraordinary. Remarkable, even. Being successful in business all comes down to how you engage with your customers. And how well your business…

If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with your customers, improve their experiences and stand out from your competition. With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing all the time, it’s likely that most of…

In my previous X5 blog, I discussed five characteristics of success that contribute to the development of great sales teams. In this edition, I build upon each of those characteristics and discuss how you may apply those principles to your business and sales/service teams. 1. Hire Great People You need to know the skills you…

Unless you are heading for the PGA or LPGA, you likely golf for fun. Perhaps you take some lessons, or shoot a bucket of balls and chip and putt before a round. Most of us will at least do this to “try” and improve our game. Did you know that some Golf College students average…

The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit some of our blogs from the past. We hope you enjoy them! When you mention the idea of training or professional development to your team, how do they react to this? Does your team recognize…

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