Weekly Planning – Why it Matters What Next Week Looks Like
March 2, 2019Weekly Planning – Why it Matters What Next Week Looks Like Most companies will pay lip-service to the importance of…Drop a Pebble…Chase the Ripples
February 16, 2019Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult…Business Silos – How to Break Them Down and Improve Your Business
November 24, 2016Unlike many terms in business jargon that seem to come and go with little lasting impact, business silos are a…How to Effectively Bookend Your Workday
June 16, 2016If you think about your day like a bookend, the morning is on one side and the evening is on…Five Great Ways to Resolve Customer Complaints
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…Family ties bind family businesses
May 19, 2016I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural…Serving Up Remarkable Customer Service
April 14, 2016Patrons who walk through the door of Edmonton's Corso 32 are almost inevitably assured of impeccable home-style Italian fare created…How to Deliver Great Customer Service Using Social Media
April 7, 2016If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with…Why company culture deserves a strategy Part 2
February 18, 2016In order for a company to put its best foot forward, it must set an example of customer service behaviour…Don’t overlook the receptionist enroute to the CEO’s office
January 21, 2016I am very fortunate to work with many business leaders who celebrate great team members at all levels of their organization. It's not…