Why Customer Retention is so Critical
January 27, 2023So many businesses work hard to find new customers to sustain or grow their business. The reality is that itDifficult Customers can be Good for Your Business
May 9, 2022Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers?What are First Impressions in Customer Service?
November 23, 2021Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products orTips for Building Positive Customer Relationships…That Last!
July 27, 2021Positive customer relationships, not surprisingly, can make or break the success of your business. Just think about it: how likelyUnderstanding the Priority Matrix in Sales Planning
June 22, 2021Many organizations and sales representatives lose valuable time due to the common interruptions and distractions that exist in today’s fast-paced,5 Steps to Resolving Customer Conflict & Managing Upset Customers
May 18, 2021Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough,How to Identify Communication Styles in Sales and Service
May 11, 2021Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon,5 Sales Team Training & Development Topics You Need To Know
March 31, 2021Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. AllFive Great Ways to Resolve Customer Complaints
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as yourYour Sales Team has a Culture. Is it the One that You Designed?
November 19, 2015Building a team is easy. All you do is hire people that you like, put them all into a group
