Considering the current realities of the ongoing COVID-19 pandemic and the overall impact on the economy, it’s critical that every business elevates their service levels and wows all customers that come in contact with their business. It’s always been important to deliver world-class service to customers…but it’s more important than ever in 2022 and beyond….

If your business is experiencing a sales problem, you are not alone. Does your business have a sales problem? Successful sales in any business is a gift. But when a sales problem is thrown at you, it can be a real grind. Struggling economies, pandemics, fierce competition, or sales force retention struggles can greatly impact…

Can you think of BIG customer service or sales goals you would really like to achieve as a part of your organization? What’s your ultimate sales goal? Maybe it’s landing that dream client you’ve been pursuing. Perhaps it’s increasing your monthly or annual sales. How about improving your level of customer service by following up…

Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough, it’s virtually unavoidable. But what isn’t unavoidable is taking important steps to manage these situations and resolve the conflict. Upset Customers Don’t Have to Remain Upset How do your team members or customer service reps…

Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All organizations have specific challenges and opportunities that require discussion and attention to move forward in a positive direction. However, very few growing organizations take the time to work “on” their business for planning and communicating…

Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or skills in certain areas to reach their full potential. Do some members of your sales team spend the majority of their time making sales calls and lack the energy or time to service current customers…

When it comes to the ABMs (always be marketing) and ABCs of sales (always be closing), we see many different angles on this thought. Like most things in business, there are different approaches to sales. What works best for one company won’t always be the same for the next. But there are also some universal…

It is easy for salespeople to lose hope when the sales pipeline looks bare, especially when hard economic times make every sale seem that much more difficult from open to close. However, effective sales practices are all about creating a solid system and sticking to it, no matter what the general economic climate is like….

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