Lexus of Edmonton: little things make the customer service difference
December 17, 2015I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his…Your Sales Team has a Culture. Is it the One that You Designed?
November 19, 2015Building a team is easy. All you do is hire people that you like, put them all into a group…The Art of Asking Questions and then Listening
October 29, 2015X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was…The Keys to Lifelong Learning
May 7, 2014Guest blog by Nicolle Germain, MBA As you sit here today on a hopefully sunny, warm Thursday reading the latest…Leadership: Do You Have What It Takes?
March 12, 2014Guest blog by Nicolle Germain, MBA Are you a current or aspiring leader? Leadership is not an easy task, nor…X5 CROPS Report: Risk Management – May 2013
May 30, 2013This month's CROPS Report has a focus on risk management. What are you doing to mitigate your business risk?Dominating in the Game of Business
March 20, 2013Guest blog by Dennis Bridges, MBA Last week my colleague Matt Graff wrote " Prep for the Big Win ”, a great…