I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural community has always been something I am particularly proud of. During my regular visits back, I can’t help but gaze across the land to see the surrounding farm operations. Some seem to be thriving and…
I am blessed to call Bruce Kirkland, Dealer Principal at Lexus of Edmonton, a friend. I am in awe of his community support and how he continually instils excellence in his team by delivering Remarkable Service to Lexus of Edmonton’s valued customers (a.k.a. guests). During an interview with X5 Management, Bruce shared his perspective on Customer Service…
Building a team is easy. All you do is hire people that you like, put them all into a group and the team will form. Or is it that simple? As a society, we have been inundated with sports highlights of the stars making a great shot, the great play, the ESPN or TSN play…
X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was speaking about some of the challenges that his sales people were facing in an ever more competitive world. As the business owner, he had absolutely no trouble asking questions and then listening to the answers,…
I was recently discussing organizational change with a former classmate whose organization is currently undergoing a major customer service improvement initiative. He suggested that the effective execution of this initiative would transform the way we do business and enhance our customer experience. The end goal of this initiative is for all customers to truly be…
Guest blog by Nicolle Germain, MBA As you sit here today on a hopefully sunny, warm Thursday reading the latest X5 blog, I will challenge you to reflect on your current life and your habits – both professional and personal. Habits are things we all have – whether they are good or bad. Perhaps drinking…
Guest blog by Nicolle Germain, MBA Look around you – the workforce has changed in recent years. Now there are as many as 4 generations of people working together at any given workplace. And, “working together” doesn’t necessarily mean everyone is successfully collaborating and capitalizing on each other’s strengths.
Guest blog by Nicolle Germain, MBA Are you a current or aspiring leader? Leadership is not an easy task, nor always a desired one. It is likely one of boardroom leadership the most challenging positions within an organization, no matter the level, size, location, or industry.
This month’s CROPS Report has a focus on risk management. What are you doing to mitigate your business risk?
Guest blog by Dennis Bridges, MBA Last week my colleague Matt Graff wrote ” Prep for the Big Win ”, a great article about the correlation between preparation and success. The article was inspired in part by Pro Basketball player Kobe Bryant and Darren Hardy’s Super Achievers presentation at X5’s event on March 5th.
