Difficult Customers can be Good for Your Business
May 9, 2022Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers? How essential they are to the success of your business!…The Work of Leaders in Leadership
March 21, 2022Leadership has been studied for centuries, and has been proven very difficult to grasp what makes a “good leader”. Trait theory examines personality traits that identify important strengths and tend…Does Your Business Have a Sales Problem?
September 21, 2021If your business is experiencing a sales problem, you are not alone. Does your business have a sales problem? Successful sales in any business is a gift. But when a…5 Steps to Resolving Customer Conflict & Managing Upset Customers
May 18, 2021Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough, it’s virtually unavoidable. But what isn’t unavoidable is taking important…How to Identify Communication Styles in Sales and Service
May 11, 2021Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon, and ultimately secure a deal with. Sales and customer service…Focusing on the ABMs versus the ABCs of Sales & Why It Matters
March 17, 2021When it comes to the ABMs (always be marketing) and ABCs of sales (always be closing), we see many different angles on this thought. Like most things in business, there…Sales Pipeline – Is It Half Full or Half Empty?
January 5, 2019t is easy for salespeople to lose hope when the sales pipeline looks bare, especially when hard economic times make every sale seem that much more difficult from open to…Your Sales Team has a Culture – Part 2
December 10, 2015In my previous X5 blog, I discussed five characteristics of success that contribute to the development of great sales teams. In this edition, I build upon each of those characteristics…Leveraging Mentorship in Sales and Service
November 26, 2015Do you take advantage of having advisory support or mentorship within your business or organization? Do your sales and service professionals have someone they can rely upon to support them…The Art of Asking Questions and then Listening
October 29, 2015X5 Management colleague Mike Mack and I had an opportunity to sit down with a prospective client last week. He was speaking about some of the challenges that his sales people…
