How to Exceed, Not Just Master Customer Service Skills
April 12, 2024Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…How to Manage Frustrated Customers
January 5, 2024Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough,…Six Recommended Customer Service Standards
October 26, 2023Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…How to Save on Employee Training Costs
January 9, 2023Now more than ever, investing in and training your employees is key to future business success. Having said that, it…Five Must-Know Training Topics to Develop Your Sales Team
January 17, 2022Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All…What are First Impressions in Customer Service?
November 23, 2021Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products or…Tips for Building Positive Customer Relationships…That Last!
July 27, 2021Positive customer relationships, not surprisingly, can make or break the success of your business. Just think about it: how likely…Understanding the Priority Matrix in Sales Planning
June 22, 2021Many organizations and sales representatives lose valuable time due to the common interruptions and distractions that exist in today’s fast-paced,…How Can You Invest in Your People & Protect Your Employee Training Budget?
June 15, 2021Now more than ever, investing in and training your employees is key to future business success. Having said that, it’s…Working towards a unique and unified sales and customer service approach
September 1, 2016The team at X5 Management has been supporting Stahl Peterbilt (a full service truck/parts & service dealership) to improve their…