May 1, 2025Defining Leadership: What is the work of leaders in leadership? What is a good leader? This is one of the…- July 12, 2024TLDR Customer experience (CX) is more than good service—it's a competitive advantage. This article breaks down why CX matters for…
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- December 11, 2023TLDR (Too Long Didn’t Read) Sales success takes more than charisma. This post explores five key areas every sales team…
- May 19, 2023TLDR: Customer loyalty starts with excellent service. Learn the five key customer service skills—patience, empathy, flexibility, and more—that set your…
- January 27, 2023TLDR Retaining customers is more cost-effective than acquiring new ones. With the right service, empathy, and training, businesses can build…
- July 25, 2022TL;DR:A “Moment of Truth” is any customer interaction that shapes their impression of your business. From a website visit to…
- May 16, 2022As a business, it’s no longer good enough to be considered “good.” That just doesn’t cut it anymore. Today, to…
- May 9, 2022TL;DR:Difficult customers might feel like a headache, but they’re actually a valuable business asset. In this post, we explore four…
- April 25, 2022Facilitation – What Does a Facilitator Do in Business Meetings TL;DR:Facilitation isn’t just keeping a meeting on track—it’s a leadership…
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