Why Succession Planning Matters More Than Ever
July 22, 2024Why Succession Planning Matters More Than Ever By Brent Collingwood Introduction Succession planning is the process of identifying and developing…Optimizing the Customer Experience
July 12, 2024Businesses – especially those in the services sector - thrive on the sustained and repeated support of their customers. The…How to Exceed, Not Just Master Customer Service Skills
April 12, 2024Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…Five Key Areas in Sales Team Development
December 11, 2023Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or…Six Recommended Customer Service Standards
October 26, 2023Have you thought about your customer service strategy recently? Perhaps this may include asking customers, and employees, for feedback regarding your…Five Customer Service Skills to Master
May 19, 2023When it comes to outshining your competition, the solution is simple: all you have to do is master the right…Why Customer Retention is so Critical
January 27, 2023So many businesses work hard to find new customers to sustain or grow their business. The reality is that it…How Do You Deal With Customer Conflict?
September 19, 2022Most business owners have dealt with frustrated or upset customers at some point. If you’ve been in business long enough,…How To Evaluate Your Moments of Truth
July 25, 2022Whether a customer walks through your front doors, phones in, or checks your company’s website enquiring about your products or…How to Develop a Superior Sales Team
July 18, 2022Many customer service and sales teams do a lot of things very well. But sometimes, they lack specific ideas or…