Customer Service – Do the Little Things Really Matter?
November 17, 2016Year after year and decade after decade, customer service ranks among the most important factors when evaluating business success. In…Five Great Ways to Resolve Customer Complaints
June 2, 2016How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your…Using Social Media to Improve Your Customer Service
April 21, 2016With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are…Serving Up Remarkable Customer Service
April 14, 2016Patrons who walk through the door of Edmonton's Corso 32 are almost inevitably assured of impeccable home-style Italian fare created…Golf Lessons or Sales Training?
November 12, 2015Unless you are heading for the PGA or LPGA, you likely golf for fun. Perhaps you take some lessons, or…Are all sales final?
September 24, 2015Have you ever purchased an item on sale? Usually sales items are “final sales”, which means you can’t return the…Building Lifetime Customer Relationships
August 20, 2015During a recent customer service training and development workshop, the X5 team facilitated a roundtable discussion on customer communication process…Sales and Service: The Fridge is Sold Separately
June 10, 2015As consumers, we are constantly buying something that we want or need. Some items are big like a house and…6 Critical Areas in Customer Service 2015
June 3, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Remarkable Service – It can’t be that hard…or is it?
May 13, 2015Does your business offer remarkable service? If not, have you at least experienced remarkable service? I have become so focused…