Last week Apple released the I-phone 6 and the I-phone 6 plus. Buzz surrounding the keynote address had been building up for weeks and people from around the world tuned in to witness the product launch. When Apple’s CEO Tim Cook took the stage he informed the audience that they were about to witness the…

The first Thursday of each month will now feature a “best of” X5 Management blog. The intent is to showcase and revisit some of our most popular blogs from the past. We hope you enjoy them! Those of us in business who rely on a committed and consistent customer base understand that customer satisfaction is…

Those of us in business who rely on a committed and consistent customer base understand that customer satisfaction is critical to business success.  However, we live in a fast paced economy where keeping up with daily commitments is a struggle.  Finding time to develop the overall customer experience has to often be put on hold. …

Little Red Riding Hood said she was going to Grandma’s house. She seemed to be pretty clear on that part of things. Being able to ‘say’ where we are going, some will tell us, is ‘it’, the golden fleece, the answer to success in business. When the business Executive struggles with this question, things can…

Permission is not something one thinks one needs as an adult. That is for kids and those you manage or direct in some way. The boss gives or withholds permission. The rest of us are receivers. Yet, what about permission to tell the truth, as in naming the elephant in the room? What about permission…

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