What is Facilitation and Why is it Important?
April 25, 2022Facilitation – What it Means and What it Does Facilitation; it’s an odd word that has several connotations depending on…The Truth About ABCs and ABMs for Your Business
April 11, 2022When it comes to the ABMs (always be marketing) and ABCs of sales (always be closing), there are many possibilities…The Work of Leaders in Leadership
March 21, 2022Leadership has been studied for centuries, and has been proven very difficult to grasp what makes a “good leader”. Trait…Five Must-Know Training Topics to Develop Your Sales Team
January 17, 2022Collaboration, teamwork, idea sharing, and prioritizing organizational initiatives seem like they would be foundations for business growth and success. All…Is Customer Retention Important? Yes—Here’s Why
October 19, 2021So many businesses work hard at finding new customers to sustain or grow their business. The reality is, it is…Tips for Building Positive Customer Relationships…That Last!
July 27, 2021Positive customer relationships, not surprisingly, can make or break the success of your business. Just think about it: how likely…Customer Service Is More Than an Event to River City Events
July 6, 2021Today, I want to tell you about Joe Ammar, River City Events, and their incredible customer service. I am blessed…4 Ways Difficult Customers Are an Asset to Your Business
June 8, 2021Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers?…Delivering Great Customer Service Through Social Media
June 5, 2019Delivering Great Customer Service Through Social Media If your business isn’t using social media for customer service, you are missing…Tips for Successful Customer Engagement
May 20, 2019As a business, it is no longer good enough to be considered “good”. Today, to successfully stand out from your competition…