X5 MANAGEMENT Leadership Team from left to right: Brent Collingwood, Michelle Clarke, Kris Schinke, Mike Mack and Matt Graff   The team at X5 Management continues to expand to meet the growing demands of businesses wanting Training, Coaching, and Consulting solutions. We are excited about this growth and even more excited that we have the…

We all have goals, whether they are short-term or long-term, personal goals, or business goals. Goals can help propel us to a better and more ideal place. This could be as simple as walking 10,000 steps every day or shedding a few unwanted pounds. The Importance of Goal Setting But the secret to reaching them…

When it comes to outshining your competition, the solution is simple: all you have to do is master the right customer service skills. You already understand that without your customers, you wouldn’t have a business. And yes, it’s true that some customers can be difficult to please. But at the end of the day, their…

Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers? How essential they are to the success of your business! As wild as it seems, difficult customers can actually be an asset to your business rather than solely a frustration or a liability. Whether customers…

Entrepreneurs across all different industries tend to have certain traits in common. Often, it is these common traits of an entrepreneur that set them on the path to entrepreneurship and help them succeed on this path. In this post, we will explore the six recommended traits of an entrepreneur to help them achieve success, whatever…

Drop a Pebble…Chase the Ripples I am at a stage in my life, at 82 years, where it is difficult to remember what was “original” with me, or something I picked up from someone else. I used the phrase, “drop a pebble” way back when I started in my business and sales activities. The words…

When the team at X5 Management provides business consulting services to leaders and executives, we often get asked the same question – what is the secret of success? In truth, there is no magic wand to ensure success. Success is a long, winding road that others aren’t even aware of. Much like an iceberg, others only…

How well (or not-so-well) your business handles a customer complaint can make or break your success, as well as your company’s reputation. The truth is, even if a customer is legitimately unsatisfied with your product or service, how you handle their complaint could make the difference in whether they continue to be your customer. Unsatisfied…

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