In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order to do so, you must create the Vision of what a remarkable business would look like in your customer’s eyes. Now you need to Align your entire team to move in the same direction and…

As the end of October approaches and the weather changes, businesses are gearing up for a strong finish to 2015 and may already be preparing plans for the coming year. How does your organization approach planning involving your sales and customer service teams? Do you have a strategy to approach important topics involving customer needs…

When it comes to your sales management pipeline – efficiency is critical to your success. In this month’s X5 CROPS Report, we explore how operational efficiencies play a key role in your sales success. Customer Satisfaction When it boils down to the nitty gritty, your customer satisfaction has a lot to do with how enjoyable…

Guest Blog by Kelsey Jones When businesses and individuals are trying to up their game when it comes to marketing, many may hire a consultant or outside professional; others may buy a ton of marketing books on Amazon, only to never open them as they collect dust on a bookshelf on their office. There is a…

If you want your business to improve, change, or go to the next level what will it take to get there? Many factors will contribute to achieving the desired outcomes. Good people. A solid economy. Valued product. A steady flow of Customers. Good management decisions.

This is a very simple concept but may businesses struggle to consistently achieve it. In our Business Consulting practice we work with many clients who truly value service. What does “truly valuing service” really look like? I was speaking with a Business Associate of mine and he commented that he recently purchased a very high-end truck….

In my business experience, it is wonderful to see when individuals Network with the “intent” on building a solid, long term relationship. They are not handing out their business cards like a Black Jack dealer. Networking is defined as a supportive system of sharing information and services among individuals and groups having a common interest….

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