The Team at X5 Reflecting on 2021: Hindsight is 20/20
December 27, 2021X5 MANAGEMENT Leadership Team from left to right: Brent Collingwood, Michelle Clarke, Kris Schinke, Mike Mack and Matt Graff …Why Company Culture Deserves a Strategy
August 3, 2021“Your leaders are the megaphone for the company’s culture. In a world of soundbites and tweets, our leaders have a…Family ties bind family businesses
May 19, 2016I grew up on a grain and cattle farm on the Prairies. Coming from a family farm, business and rural…Using Social Media to Improve Your Customer Service
April 21, 2016With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing every week, chances are…Why company culture deserves a strategy Part 2
February 18, 2016In order for a company to put its best foot forward, it must set an example of customer service behaviour…Measuring the Lifetime Value of Customer Service in 2016
January 7, 2016The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Gratitude at Christmas from our X5 team
December 24, 2015Christmas eve has arrived! It’s hard to believe that Christmas 2015 is upon us and 2016 is just around the…Leveraging Mentorship in Sales and Service
November 26, 2015Do you take advantage of having advisory support or mentorship within your business or organization? Do your sales and service…How to Engage Your Sales Team through Training
November 5, 2015The first Thursday of each month features a “best of” X5 Management blog. The intent is to showcase and revisit…Value Add Customer Service Strategies
October 15, 2015As the end of October approaches and the weather changes, businesses are gearing up for a strong finish to 2015…