Today we’re going to talk about leadership listening. More importantly, we’ll cover why it’s important and how to enhance it. Not long ago, I was discussing organizational change with a former classmate. His organization is undergoing a major customer service improvement initiative. As for the effective execution of this initiative, he suggested it would transform…

Guest blog by Nicolle Germain, MBA Effective teamwork is vital in and out of the workplace. The power of a group far surpasses the strength of one person alone.

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