I was recently discussing organizational change with a former classmate whose organization is currently undergoing a major customer service improvement initiative. He suggested that the effective execution of this initiative would transform the way we do business and enhance our customer experience. The end goal of this initiative is for all customers to truly be…

Guest blog by Nicolle Germain, MBA Effective teamwork is vital in and out of the workplace. The power of a group far surpasses the strength of one person alone.

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