We learned a lot from 2020, including how a pandemic has affected the workforce. As a result, the workplace will likely never be the same. We also faced another crisis as a social justice outcry forced us to examine issues surrounding diversity, equity, and inclusion. It brought these to the forefront, ultimately sparking the start…

Every business has a list of ideal customers and prospects that they would like to speak directly to, call upon, and ultimately secure a deal with. Sales and customer service reps may also wish to build stronger relationships with current customers but not know the best communication styles for working with them. Understanding Communication Styles…

Now is the Time to Deliver Remarkable Service (If you don’t do it, your competition will!)   Considering the current realities of COVID-19 and the overall impact on the economy, it is critical that every business elevates their service levels and wows all customers that come in contact with their business. So why is it…

Ownership. We all know it in theory but in practice it can be much harder to live out. What is it that gets in the way of our ability to assume responsibility for our failures, both in life and in work? In his New York Times best-selling book, Extreme Ownership – How US Navy Seals…

With COVID-19 challenges impacting every person and business around the globe, now more than ever, Customer Service is critical to business survival and success. Organizations that build Remarkable Service demonstrate value to their customers, even before the ‘cheque is cut’, and do little things that make all the difference. Remarkable Service must be part of…

In my opinion and belief, any business in any industry can create Remarkable Service! It’s a choice, but in order to do so, you must create the Vision of what a remarkable business would look like in your customer’s eyes. Now you need to Align your entire team to move in the same direction and…

Delivering Great Customer Service Through Social Media If your business isn’t using social media for customer service, you are missing out on crucial opportunities to communicate with your customers, improve their experiences and stand out from your competition. With an estimated 3.2 billion Internet users around the globe and new social media channels surfacing all…

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