Customer Service Training Archive
Why Customer Retention is so Critical
TLDR Retaining customers is more cost-effective than acquiring new ones. With the right service, empathy, and training, businesses can build lasting relationships, increase loyalty, and create advocates who drive sustainable…
The Truth About ABCs and ABMs for Your Business
TL;DR:The ABCs of sales—Always Be Closing—are outdated without a strong foundation of marketing and trust. Today’s most effective sales strategies start with ABM: Always Be Marketing. In this post, we…
Communication for Everyone – How to Connect with External and Internal Customers
As I have learned from leadership guru and best-selling author, John C. Maxwell, “Connecting is all about others.” Maxwell stated in his book, Everyone Communicates - Few Connect, “When you…