Customer Service Training Archive
Optimizing the Customer Experience
Businesses – especially those in the services sector - thrive on the sustained and repeated support of their customers. The most successful ones are those that anticipate customer needs and…
Why Customer Retention is so Critical
So many businesses work hard to find new customers to sustain or grow their business. The reality is that it is harder and takes more effort to find new customers…
Difficult Customers can be Good for Your Business
Dealing with difficult customers can be frustrating and challenging. But what you may not realize about these more challenging customers? How essential they are to the success of your business!…
The Truth About ABCs and ABMs for Your Business
When it comes to the ABMs (always be marketing) and ABCs of sales (always be closing), there are many possibilities for this strategy. Like most things in business, there are…